A Hospitality Company: "Absolutely Awful"
  by huaiyen  
written: 07 March 2003
last time there: December 2002
Where DO I begin?!
First of all, I would like to say that I was promised a *luxury* one bedroom with a convertible sofa bed. There was no sofa bed. There was no heat (it was fall and it was so chilly that people outside were wearing fur coats.). The shower did not work properly. The hair dryer (very important to dry one's hair if they are staying at a place that has no heat, you'd think) didn't work. The front desk gave other guests keys to my room saying that the room was empty and available for their use-- obviously, it wasn't, I was staying there, and I happened to be in the shower when the strangers opened the front door.
I called the management to complain. Here's what the first person I spoke to said about the fact that my room had no heat, "Yeah, well my apartment doesn't have heat either." And what about that missing convertible sofa bed? More attitude -- "Yeah, well, you're staying by yourself so why do you care if there isn't a sofa bed?" Not a single apology and the supervisor never returned any of my phone calls or letters or email. And since you have to prepay your accomodations, I was out $500.
The absolute worst place I've stayed in my life--even worse than a hut I stayed at in Malaysia that had a snake in it and another place where a rat gnawed through my backpack.
Pros: spacious
Cons: freezing, rude, expensive, bad customer service
Details: Adjacent to Central Park
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