L2 Technical Support Engineer

Beschreibung:

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico's approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
The role is to provide best class L2 support to our customers / maintainers using our payment POS and services. Organize your activities and ensure providing top-quality support to our clients.

KEY RESPONSIBILITIES:

* Be competent at loading Ingenico terminals with software packages and key injection processes

* Investigate technical issues reported by customers/integrators

* Work closely with regional and central Ingenico R&D to offer quick resolutions

* Meet the Service Level Agreement put in place with the customer

* Lead customer support calls and meetings on technical issues and discussions

* Occasional customer site visits to support and participate in technical investigations

* Support pre-sales and development opportunities as well as post-sales and customization activities

* Manage workload and multiple activities by effectively balancing priorities and setting client

expectations

* Deliver work tasks on time and to a consistently high standard

* Demonstrate creative and dynamic approach to problem solving

* Participate and maintain internal and external knowledge base

KEY PERFORMANCE OBJECTIVES / INDICATORS:

* Customer satisfaction

* Consistently delivering according to commitments

* Support requests are managed in right timeline.

SKILLS/COMPETENCY SPECIFICATION

Competency/Skill Requirements:

* Junior level software development on Android environment (nice to have)

* Knowledge on Android Tools / ADB is a plus

* Requirement analysis and workload estimates (is a must)

Special Requirements:

* Problem solver mindset

* Development management tools

Behavior skills:

* Interest in technology and keeping up to date on tools and practices

* Good communication towards team, project managers

Languages:

* Able to communicate in English

Education Qualifications / Experience Requirements:

* 2 to 5-year experience

* Bachelor or master's degree in computer science, Information Technology or Computer Engineering

Our Benefits:

* 25 days of paid annual leave
* Additional health insurance
* Annual performance bonus
* Re:benefit monthly budget for flexible perks
* Birthday benefit: 1 extra day off in your birthday month + 200 BGN added to your Re:benefit
* Volunteer Time Off
* Referral Bonus Program
* Parental Benefit: Extra support if you become a parent while at Ingenico
* Work-from-home opportunities after probation
* LinkedIn Learning platform access
* Corporate discounts
* Cozy office close to a subway station
* Fresh fruits and nuts in the office

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
We want to adapt our processes and create a safe work environment that welcomes everyone.
To learn more about what it's like working inside Ingenico, follow us on LinkedIn

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