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Customer Success Manager, Manufacturing

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München, Deutschland
Lagerhaltung/Logistik, Englisch, Deutsch


Customer Success Manager, Manufacturing
Location: Munich- Germany or Home Office- Germany or Home Office- Austria
Job ID: 20WD3xxx1

Position Overview
The booming manufacturing industry as we know it is transforming rapidly. This is an incredible opportunity for those keen to make their mark on the Digital Revolution and apply their first-hand knowledge of engineering work flows and processes to continuously improve the quality of our services, as well as the overall experience and success of our customers in the industry. As our new Customer Success Manager, you will be the single point of contact for (COMPANY NAME) teams and key customer sponsors within some of our most important enterprise accounts - driving post sales account management, customer relationship development, and value delivery. You will utilize your combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help customers innovate more quickly and therefore gain an advantage in the marketplace. What we have to offer: awesome products, meaningful work that has a real impact, a genuine work-life balance, great opportunities for your personal career development, excellent compensation and benefits, a close collaboration with international, inspiring colleagues and a culture of respect - at a market-leading global software company that helps create the future.


Lead and own all post-sales activity in order to create recognizable business value for (COMPANY NAME)'s top manufacturing customers
You will build positive relationships, demonstrate product knowledge, plan and execute on the Customer Success Plan to ensure broad adoption of our solutions
Identify opportunities for growth and accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best return on your customers' investment within the shortest timeframe
Be the customer's voice and provide feedback to internal teams on how we can better serve our customers
Collaborate from proposal through delivery to translate customer business and technical challenges into solutions based on (COMPANY NAME) products & services
Develop and maintain close relationships with key management sponsors within a select group of named accounts (from key users to CxO), becoming a trusted advisor to the customer

Minimum Qualifications

Degree in a relevant field such as (mechanical / civil) engineering, automotive, aerospace, business, supply chain management, etc.; alternatively an equivalent vocational education and / or work experience
Solid professional experience in a customer-focused role, e.g. in (key) account management, service delivery, project management, consulting or customer success management
Solid industry experience in manufacturing and/or engineering - giving you a thorough understanding of the underlying business processes, market trends and challenges throughout the entire life cycle of construction projects
Familiarity with relevant industry IT solutions (CAD, CAM, PDM, PLM, MES, 3D printing, robotics, BIM etc.) and possibly even experience with cloud-based solutions a definite plus
Customer-focused, consultative and creative approach, aiming for high levels of client satisfaction
Excellent communication and presentation skills with the ability to adapt to different audiences
Native German and business fluency in English - both spoken and written - are a must

With (COMPANY NAME) software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital scientists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world

Quelle: Website des Unternehmens
Datum: 22 Jan 2020
Dauer: 0 Monate
Sprachkenntnisse: Englisch, Deutsch
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