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Service Operations Process Manager (m/f/d)

Lagerhaltung/Logistik, Englisch, Deutsch
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Our Digital Attacker within E.ON's IT-Function in Essen or Hanover is looking for a

Service Operations Process Manager (m/f/d)

What you'll do

* You are accountable for the definition of ITIL service processes and compliance with the processes of the central and regional service teams
* You are managing central service processes to enable and strengthen the DevOps approach within the Digital Attacker
* You are accountable for the following service processes: Incident Management for the platform, Change Management, Release Management, Request Management, Event Management (incl. DR processes), DevOps integration with regional teams as well as supporting audit trails
* You are responsible for process optimizations through automation to reduce service costs and improve service quality and speed
* You are accountable for process KPIs and responsible for overall service KPIs

What you'll need to succeed

* Several years of work experience in a service management role in an agile organization
* Several years of experience and certifications in the ITIL service management framework
* Proven track record in managing state of the art services & platforms (SaaS/Cloud) in scaled agile environments
* Profound knowledge in at least one of the major applications (Salesforce, Mulesoft, Dell Boomi)
* Experience in working with distributed teams (near- and off-shore)
* Strong communication and presentation skills
* Ambition to follow and evaluate new trends and acquire new skills including willingness to collaborate actively across cultural and organizational boundaries
* Willingness to accept frequent business trips
* Fluent English language skills, German language skills are preferred

What we offer you

* Company pension scheme and company insurance worldwide
* Exclusive employee discounts and subsidized canteen
* Family Service (help with finding kinder garden, elder care, holiday entertainment)
* 38 h working week and 30 leave days
* Home Office Option in consultation with the team
* Parental leave for mothers and fathers is perfectly normal
* Flex time account and 100% paid travel time including business travel (>50km) in first class by train
* Additional benefits for people with a disability
* Very good working atmosphere (informal "du", colloquial atmosphere, very international teams)

E.ON is committed to equal opportunities and actively promotes diversity, equality and flexibility.

At a glance

Reference no.: 1xxxx1 Preferred start: Closing date: Salary:

Get in touch

Sarah Al-Gaddooa (Tel.: +4x xxx xxxxxxx5)

About us

E.ON Digital Technology (EDT) manages and implements with around 1,700 employees the E.ON Group's group-wide digital transformation of E.ON SE, an internationally active private energy company that focuses on energy networks, customer solutions and renewable energies. EDT provides the technological platforms to support the international business activities of the entire E.ON Group. EDT is headquartered in Hanover, Germany.

*

*

*

wxx.xxx.xxm

Why E.ON

Inside E.ON

Digital & IT

More Opportunities

Quelle: Website des Unternehmens
Datum: 22 Jan 2020
Dauer: 0 Monate
Sprachkenntnisse: Englisch, Deutsch
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