Beschreibung:
About us With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission! Learn more About the role Main Tasks and Responsibilities: * Acquire knowledge of internal programs and what it's used for * Successfully support riders/drivers through multiple channels * Create loyal fans by showing them we really care * Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support * Working on other projects aimed at improving our processes and customer experience * Work in rotative shifts: Morning shift (9am-6pm) / Afternoon shift (12pm-9pm) / Evening shift (6pm-3am) About you: * You have at least 1 year of work experience in any customer-facing role * You understand what outstanding customer support looks like and be ready to go the extra mile * You are always ready to put customers first, be passionate about helping others * You are curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt * You have excellent spoken and written Georgian and English skills * You are passionate about new technologies and ride hailing Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying! Become part of our Customer Support team Our Support teams are essential in improving our offering as they're at the forefront of communicating with customers and collecting feedback. Our Customer Support team is responsible for answering customer questions, finding solutions, and ensuring customers have a positive Bolt experience. a]:md:w-auto mt-5">View team Why you'll love it here: * Play a direct role in shaping the future of mobility. * Work in fast-moving autonomous teams with some of the smartest people in the world. * Accelerate your professional growth with unique career opportunities. * Take advantage of Bolt credits to ride our scooter and use our ride-hailing services for free. * Take care of your physical and mental health with our wellness perks. * Enjoy various team events to get to know your colleagues. *Some perks may differ depending on your location
Quelle: | Website des Unternehmens |
Datum: | 13 Sep 2024 (geprüft am 15 Feb 2025) |
Stellenangebote: | Job |
Bereich: | Transport / Logistik |
Sprachkenntnisse: | Englisch |