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Technical Services Engineer

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Großbritannien  Großbritannien
Ingenieurswesen, Englisch
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Beschreibung:

Technical Engineer (Field Based)

Competitive Salary, Company Car, Access to ECS Car Scheme, Pension 6% Matched, 25 Days Holidays plus Bank holidays with option to buy additional days, Life Assurance, Group Income Protection and access to a range of Flexible Benefits.

An exciting opportunity has opened for a field based Technical Engineer who will provide technical support for Hyundai's authorised network.

Key Responsibilities:

* Provide technical support on problems raised from the Hyundai Authorised network, with suitable investigation and resolution of issues within a timely manor
* Communicate effectively to the Hyundai Authorised network through the internal Hyundai case system Global Service Way, email and telephone to support the above
* Support and diagnose technical problems remotely as well as onsite
* Complete technical reports following field visit activities, ensuring the report is written in a way that a customer could understand the content
* Develop technical knowledge and training skills with specialisation on products/ technical systems as agreed by the Technical Support Manager
* Support and communicate with Customer Services, Warranty and Technical Training teams
* Assist internal and external customers with technical support including proof reading of technical publications
* Provide assistance and work on projects as directed
* Inform and support the Quality Engineer with spike and trends in demands or complaints of market quality issues
* Liaise with Hyundai Motor Europe with regard to technical feedback and investigations
* Assist with press launches, motor shows, dealer conferences and other activities requiring technical support
* Handle all internal and external customers and suppliers with courtesy
* Maintain good administration within the Technical Department
* Carry out general administrative and office duties as required

Person Specification:

Technical Skills:
* Must have completed an industry recognised training programme plus be at a level equivalent to that of a Master Technician
* High level of understanding and use of motor vehicle diagnostic tools and supporting PC operating systems
* Able to demonstrate (hands on and verbally) that knowledge of the motor industry
* PC Skills: Word, Excel, Power Point and the Internet

Organisational Skills:
* Confident
* Good communication skills
* Strong customer service orientation
* Team player
* Good personal organisation
* Flexible with regard to job role and willing to travel and react at short notice

Become part of a Global Company with a history of success and ambitious plans for the future. Please apply by creating your Candidate Profile and attaching your application documents in English

Quelle: Website des Unternehmens
Datum: 08 Nov 2023
Bereich: Automobil
Sprachkenntnisse: Englisch
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