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Collections analyst

Firmennamen nicht gezeigt
 Mexico City, Mexiko
Finanzen/Buchhaltung, Englisch
17
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Beschreibung:

Experis IT es una empresa de tecnologías de la información que vincula eficazmente el talento más competitivo con las grandes compañías en México, Norteamérica y Europa.
Experis IT
es parte de Manpower Group la compañía no. 1 en atracción de talento a nivel
mundial. En Experis IT unimos de forma armónica personas, capacidades y
tecnología bajo un enfoque humano.

En Experis
IT estamos buscando:
Collections
Analyst
(Envía tu
CV ó recomienda a un amigo)
Tú puedes
ser la persona que estamos buscando, esta es tu oportunidad, revisa nuestro
perfil:
Objetivo
del Puesto

MAIN RESPONSIBILITIES:
Planning:
* Prepare and follow monthly collections strategies
* Prioritize workload with minimal supervision
* Establish action plan to meet/exceed metrics
* Effectively forecast month-end metric results
* Report progress on an ongoing basis
Customer Contact:
* Manage an accounts receivables collections portfolio
* Demonstrate sound judgment, prompt follow-up, and timely escalations
* Learn customer infrastructure, processes, contacts
* Obtain payment remittance details and work with AR team for accurate payment allocation
* Reconcile and align customers and HP accounts receivables situations
* Identify, negotiate, and implement payment solutions and customer process improvements
* Escalate disputes & non-responsiveness situations to internal/external contacts
* Document collections in centralized systems
* Build and maintain strong internal and external customer relationships
* Communicate across multiple business partners (Sales, Order Management, Finance, AR, and Tax) to resolve receivable issues.
* Identifies "at risk" customers and engages key contacts to resolve AR issues.
* Follows company and department policies and processes.

JOB REQUIREMENTS:
(Knowledge, skills, experience)
At least 1 year of relevant collections experience/ 2-4 years customer service experience
COMPETENCY REQUIREMENTS:
(Behavior, attitude, capabilities)
Generic:
Creative Thinking, Problem Solving and Reconciliation Skills, Escalation Skills, Flexibility, Planning and Organizational Skills, Effective Communications, Tolerance of Ambiguity, Customer Oriented, Ability to Work Under Pressure and with Volumes, Ability to Influence, Teamwork Skills, Conflict Management Skills, Business Maturity and Awareness, Desktop Computing Skills, Process Oriented Thinking, Strong Initiative, Sense of Urgency, and presentation delivery skills.

Ofrecemos:
Contrato
Directo por Experis Manpower
Sueldo Bruto nomina 100%
Prestaciones de ley

Quelle: Website des Unternehmens
Datum: 13 Okt 2020
Sprachkenntnisse: Englisch
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