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Programme Officer (Functional Expert ERP (HR) and Change Management)

Firmennamen nicht gezeigt
Wien, Österreich
Personalwesen, Englisch, Französisch


This position is located in the Business Process Reengineering and Change Management team (BPRCM), Office of the Director (OD), Division for Management (DM), (COMPANY NAME) Office at Vienna (UNOV) and (COMPANY NAME) Office on Drugs and Crime (UNODC) in Vienna, Austria. The incumbent will work under the direct supervision of the Programme Management Officer and in close coordination with the Senior Programme Coordinator and the Human Resources Management Service (HRMS) of UNOV and UNODC.

For more information on UNOV and UNODC, please visit: wxx.xxxx.xxg and wxx.xxxxx.xxg


The incumbent will be responsible for the following specific duties:

Change management related:

*Act as change management expert related to human resources as well as travel-related business processes and procedures emanating from management reform, the introduction of Umoja continuous improvement functionality, Umoja Extension 2 solution and a global service provision/client management architecture including the provision of guidance to and coordination of the work of relevant user groups;
*Conduct analysis, document existing HR and Umoja related processes and explore possibility of streamlining and automating processes in consultation with HRMS and Information Technology Services (ITS) colleagues;
*Identify data and information needs related to Human resources management and develop dashboards and infographics in support of evidence-based decision-making of managers and staff at large;

Service delivery related:

*Manage implementation of the HR related activities of the new UNOV/UNODC client support model in collaboration and close cooperation with HRMS;
*Provide support to HRMS and ensure a smooth process design for HR processes in connection with the implementation of a global and local service delivery/client management architecture;
*Act as a focal point for optimum client support for UNOV/UNODC by designing and promoting client support processes and procedures, including identifying gaps and solutions to mitigate risks;
*Provide support in developing Service Level Agreements (SLA), as and when required, with a view to optimizing client support;
*Monitor and analyse development and implementation of activities related to service delivery /client management; identify problems and issues to be addressed and propose corrective actions; liaise with relevant parties; identify and track follow-up actions;
*Provide support and engage in the Client Management Model (CMM) initiative by the Department of Operational Support (DOS) related to HR and Umoja HR related processes;
*Develop and continuously update frequently asked questions (FAQs) covering the main and most common support issues in the HR and travel management, including related Umoja tasks;


*Actively and continuously identify best practices and opportunities for optimizing HR processes, including requirements definition for potential changes to Umoja and defining related change management plans;
*Act as the local process expert on Umoja functionality in HR Management and its integration with other key Umoja process areas such as payroll and travel;
*Manage the Umoja solution risks and issues log and develop related action and mitigation plans. Ensure timely issues identification, resolution and escalation to appropriate authorities. Communicate solution design issues to stakeholders and provide guidance to the Umoja team at UNHQ in terms of UNOV/UNODC requirements and specificities;
*Provide guidance to UNOV/UNODC end users in identifying appropriate and required access across cross functional processes and support security liaison officers with queries and follow-ups with the Umoja team at UNHQ for timely resolution of all access issues;
*Build knowledge of HRMS colleagues by developing repository of common technical Umoja issues, diagnostics and solutions related to Benefits and Entitlement master data issues, integrated payroll issues and any other repetitive technical issues which can be avoided;
*Design and develop exception reports for Umoja transactions, process flow diagrams in support of Umoja users and HRMS;


*Support the development and implementation in the Umoja HR area of the new UNOV/UNODC training approach including developing training material;
*Integrate Umoja technical trainings, particularly in the HR into the overall training approach and calendar of UNOV/UNODC and keep abreast of developments of the training curriculum for the human resources area and provide detailed information on training needs. Advise users on training for human resources related areas of the Umoja solution and deliver instructor-led training when necessary;
*Revise current training materials which are used to provision Umoja roles in a clear and concise manner; build video simulations of most common questions and conduct training/information sessions to end users and local process experts in Vienna and Field office locations.
*Perform other work related duties as may be required.


*Professionalism: Has knowledge and understanding of theories, concepts and approaches relevant to human resources management. Has knowledge of human resources and travel policies, practices and procedures and ability to apply them in an organizational setting. Is able to identify issues, analyze and participate in the resolution of issues/problems. Is able to conduct data collection using various methods. Has conceptual analytical and evaluative skills to conduct independent research and analysis. Is able to apply judgment in the context of assignments given, plan own work and manage conflicting priorities. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

*Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

*Client Orientation: Considers all those to whom services are provided as "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.


An advanced university degree (Master degree or equivalent) in business administration, public administration, management, human resources management or a related field is required. A first-level university degree in similar fields in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of five years of progressively responsible professional work experience in human resources management, travel management, administration, change management or related area is required.
Experience in change management or working with the Staff Rules of the (COMPANY NAME) or a similar international organization is required.
Working experience with SAP is desirable.
Demonstrated experience in the implementation of an ICT initiative is desirable.
Experience in the design and development of technical solutions related to HR processes is desirable.
Several years of direct experience with the provision of human resource services, particularly in the area of staff administration, benefits and entitlements in the (COMPANY NAME) or a similar international organisation is desirable.
Proficiency in MS project and MS Office applications including Visio is desirable.
Experience in developing and conducting instructor-led training on human resources processes is desirable.


English and French are the working languages of the (COMPANY NAME) Secretariat. For the post advertised, fluency in English is required. Knowledge of other (COMPANY NAME) official languages is an advantage.


Evaluation of qualified candidates may include an assessment exercise and a competency-based interview.

Special Notice

This position is financed from extra-budgetary resources. Appointment or assignment against this position is for an initial period of one year. Extension of the appointment is subject to extension of the mandate and/or the availability of the funds.

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

The (COMPANY NAME) is Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

Vienna is classified as an H and family duty station.

(COMPANY NAME) Considerations

According to article 101, paragraph 3, of the Charter of the (COMPANY NAME), the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the (COMPANY NAME) if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term "sexual exploitation" means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term "sexual abuse" means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term "sexual harassment" means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator's working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The (COMPANY NAME) places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The (COMPANY NAME) Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on "Manuals" hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the (COMPANY NAME) including the Charter of the (COMPANY NAME), resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee


Quelle: Website des Unternehmens
Datum: 24 Jan 2020
Dauer: 0 Monate
Sprachkenntnisse: Englisch, Französisch
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