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Service Delivery Manager (M/F/D)

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 Von zuhause aus arbeiten
Lagerhaltung/Logistik, Englisch, Deutsch



(COMPANY NAME) is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of EUR 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands (COMPANY NAME), (COMPANY NAME)|Syntel, and Unify. (COMPANY NAME) is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of (COMPANY NAME) is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Would you like to work for the largest European IT service provider? We are looking for a

Service Delivery Manager (m/f/d)

Your responsibility

As a service delivery manager, you are responsible for the following tasks within the client management team:

* Customer-orientation, economical and technically flawless support of the assigned customers in the after-sales process during the entire term of the

operational management / managed service /service contract

* Interface between the customer and the service units

* Recognize technical and economic optimization potentials or post-marketing potentials in the respective operational management / service contracts

and take appropriate measures torealize these potentials

* Compliance with customer-related SLA parameters

* Description and documentation of the services, reviews and reporting

* Monitoring and design of complaint handling and complaint management of the respective customers / contracts with the aim of high customer satisfaction

* Responsibility for the profitability of relevant maintenance contracts

* Controlling sales and margin quality of the relevant maintenance contracts

Your Profile

* You have an HTL training with a focus on information technology and telecommunications or a degree in business informatics or similar.

* You have extensive knowledge of telecommunications and information technology

* Fluent in both German and English (written and spoken)

* You have already completed the military/civil service

* Possess skills in process and project management

* Both business and ITIL knowledge are of advantage

You are personally characterized by:

* A structured and independent way of working

* Willingness to learn and to work

* High customer and solution orientation

* Independence and resilience

* Excellent communication skills and Team player

We offer

* A varied and challenging job in projects with well-known customers

* Mentoring for the first months and ongoing training

* International career opportunities

* Flexible working hours and working time models to allow for a better work-life balance

* Performance-oriented, market-oriented payment

* As well as other company benefits (home office, voucher campaigns and much more)

Depending on your specific qualifications and professional experience, we offer you an annual gross salary from EUR 70,000 (full-time) and numerous company benefits.

Here at (COMPANY NAME), we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our (COMPANY NAME) culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong

Quelle: Website des Unternehmens
Datum: 02 Apr 2020
Sprachkenntnisse: Englisch, Deutsch
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