* Process mailbox requests;
* Reply to customers on level 1 support inquiries (send invoice copy, proof of delivery, account statement etc);
* Retrieve invoice copies out of system;
* Request payment advice to customers by email and sent them to allocation team;
* Log queries in specific tools;
* Performs dunning process and monthly account statements;
* Manages the Stop list of customers blocked after dunning;
* Work-on for Credit notes.
* University ongoing ( studies in any field, financial and accounting preferred);
* Good knowledge of English language - written and spoken;
* Flexibility, persuasion, autonomy, creativity and respect for colleagues;
* Ability to manage tense situations and respect deadlines;
* Positive and proactive attitude;
* Attention to details and to work in a structured way.
Flexible benefits and services (medical services, various sports and health opportunities, transportation, personal and professional development), employee discounts, 13th salary, meal tickets, Christmas and Easter bonus .