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Technical Support/Pre-Sales Engineer

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Toronto, Canada
V.I.E., Sales, English, Spanish, French
60
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Job Description:

(COMPANY NAME) produces 3D digital twins of cities, data-driven collaborative platforms with simulations and bigdata capabilities for smarter infrastructure networks and the improved well-being of inhabitants.

As a subsidiary of the Engie group with references in more than 60 countries, (COMPANY NAME) works with national and local authorities, telecom and mobility operators, equipment suppliers, utilities and urban planners to make cities more sustainable and connected but also, resilient and safe.

Our transversal approach enables all city stakeholders to share the same referential of public/private data to design or upgrade infrastructures, and co-construct urban redevelopment projects: connectivity (4G, 5G ready, IoT, WiFi), public lighting, CCTV, risk management, energy performances or new mobilities.

Why join us?
Joining a team of experts in an agile, human-size company (100 people in Rennes) growing internationally with offices in Toronto, Dallas, Hong-Kong, Shanghai, Moscow, Lyon, you will be given the opportunity to work on innovative projects with the ambition to support Engie Group in its zero carbon energy transition strategy.

Mission
(COMPANY NAME) is growing its activities in North America around 5G and Smart City deployments. In that context, you will be participating in the support of (COMPANY NAME) customers in North America (USA and Canada), support of pre-sales activities and contribute to consulting projects. In collaboration with the product team, you will also contribute in the monitoring and enhancement of (COMPANY NAME) connectivity software products.

Tasks
-Provide level 1 & 2 support on (COMPANY NAME) comprehensive product portfolio (Software & GIS data)
-Participate in user testing and continuous improvement of the product quality
-Participate in the presentation of (COMPANY NAME) products and services to prospective customers
-Assist sales teams in the technical qualification and preparation of commercial offer
-Contribute to consulting projects in North America (Measurement campaigns, Wireless design studies)
-Participate in the exploration of new business opportunities suitable to the North American market (new features, new business models, etc…)

Qualifications and skills

Profile
-Master degree in electrical/computer engineering or equivalent diploma
-Past experiences with customer support or software support/testing
-Technical experience in Carrier Networks market (wireline, wireless, IoT), in GIS (Geographical Information Services) and in Smart City is a plus
-Experience in wireless network design/optimization (3G, 4G, WiFi, IoT), RF Planning tools (Atoll, Asset, etc.)
-Proven ability to quickly understand new high-tech technologies and business needs
The position based in Canada might require business travels to USA. It is required that the candidate can apply to the USA Visa Waiver program

Required Skills
-Fluency in English. Spanish is a plus.
-Excellent customer relationship to build solid long-term relations with customers. Previous experience in dealing directly with end-users and customers
-Able to work autonomously in small, multi-office teams where initiative and judgment are key
-Rigorous and excellent analytical/problem solving skills to analyse problems and perform root cause analysis
-Good knowledge of project management fundamentals (scope, budget, timelines)
-Experience with SaaS, IT Cloud solution environment is a plus

CONTACT: CV and cover letter to jxxx@xxxxxxx.xxm
Reference IND/SG

Candidate Requirements:

Nb de poste à pourvoir :
1

Expérience souhaitée :
24
mois

Niveau d'étude demandé :
bac+5 et plus

Langue :
Anglais , Français , Espagnol

Domaines de compétences :
Réseaux et télécoms

Diplômes
Autre Bac+5

Source: Company website
Posted on: 16 Oct 2019
Type of job: V.I.E. (French international internship)
Job duration: 24 months
Compensation: 2218 EUR
Languages: English, Spanish, French
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