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Associate, Success Graduate

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Buenos Aires, Argentina
Consulting, English, Spanish, Portuguese
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Job Description:

Job Category
Customer Success Group

Job Details

This is your time to shine! (COMPANY NAME) is now hiring top graduates for our Success Graduate Program. Develop your technology and consulting skills, and build your career with (COMPANY NAME)! Haven't heard about (COMPANY NAME), or our many awards across the world as Best Place to Work yet?

Click here to learn more

Success Graduate Program

This is a unique 12-month experience for diverse graduate talent in various full-time roles within our services and technical sales organizations. It offers continuous development and growth opportunities centered on comprehensive learning paths, direct involvement in customer engagements, coaching and mentoring programs, and challenging career opportunities, all the while being part of a global graduate community.

What will you be doing?

The teams you will join during the program include:
* Success Specialist team: Accelerate customers use, adoption and optimisation of (COMPANY NAME) through pre-defined consulting engagements.
* Role: Associate Success Specialist
* Success Management team: be your customer's trusted advisor by providing guidance on adoption and how to accelerate business value through their use of (COMPANY NAME).
* Roles: Associate Success Manager

PHASE 1: DEVELOP YOUR BUSINESS AND (COMPANY NAME) SKILLS

As a Success Graduate, your journey will begin with a 2 month onboarding and enablement program, during which you will:
* develop a deep understanding of our products and business
* learn critical soft skills and consulting skills you'll need to develop into your role
* build your network with your graduate cohort
Key experiences and programs in this phase:
* Trailhead
* Industry recognized (COMPANY NAME) Certifications
* Training sessions and bootcamp with your cohort

PHASE 2: SHADOW (COMPANY NAME) PROFESSIONALS AND LEARN FROM THE BEST

From month three, you will:
* build your practical skills and expertise through shadowing and supporting your functional team
* take on your own deliverables within team remit
* deliver impact through program activities, special projects

Key experiences and programs in this phase:
* Continuing on Trailhead and Certifications
* Volunteering and ProBono projects
* Graduate Committees

PHASE 3: BECOME AN INTEGRAL PART OF YOUR TEAM

From month six, to the end of the program, you will:
* make valuable contributions to our customers through direct engagements
* carry your own responsibilities as a member of your functional team
* engage cross-functionally to drive breadth of competencies or explore other functions
Key experiences and programs in this phase:
* Deep-dive Role Workshops
* Cross-functional shadowing or special projects
* Monthly Graduate Enablement Days

What is in it for me?

We are the most successful cloud company and your skills, dedication, and curiosity will help us continue to innovate and grow. Working at (COMPANY NAME) you will have the opportunity to significantly impact how we deliver customer success.
During the program you will acquire official industry standard (COMPANY NAME) certifications, and gain knowledge and invaluable international experience leading to both professional and personal development. Depending on your profile, a strong emphasis will be placed on learning skills related to the areas of technical consulting, business acumen and how to engage with customers, and through our strong coaching culture, we aim to develop you into a world-class professional, poised to grow your career anywhere at (COMPANY NAME).

Who are we looking for?

We consider applicants from all academic disciplines, and place great emphasis on your cultural fit with our unique Ohana, which is the Hawaiian word for "family", and is one of our most important values. Due to the breadth of roles in our program, at a high-level, we welcome candidates from across three main personas; technical, business, and creative.

Generally, to apply for the Success Graduate Program, you:
* Are graduating in 2018 or 2019
* Are passionate about the impact technology can have on the world
* Are a creative problem-solver
* Are ambitious, curious and self-motivated
* Are comfortable adapting to new opportunities and change
* Are fluent in English, Spanish and/or Portuguese

(COMPANY NAME) is very diverse, and people from lots of different backgrounds thrive and succeed here. The Success Graduate Program is the same. You may read the roles above and wonder, if you would be a good fit and while a lot of our Success Graduates come from business, technical and creative backgrounds and studies, we have equally seen success with backgrounds as diverse as Physics, Aeronautical Engineering, History, Philosophy and Art, just to name a few.

We will work with you to ensure you are matched to a team and role that allows you to build the right career for you.

TIMELINE

Please note that we will be commencing interviewing in October and our start date will be February 3rd, 2020.

Posting Statement

Sxxxxxxxxx.xxm and (COMPANY NAME).org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Sxxxxxxxxx.xxm and (COMPANY NAME).org do not accept unsolicited headhunter and agency resumes. Sxxxxxxxxx.xxm and (COMPANY NAME).org will not pay fees to any third-party agency or company that does not have a signed agreement with Sxxxxxxxxx.xxm or (COMPANY NAME).org

Source: Company website
Posted on: 20 Sep 2019
Type of job: Graduate Programme
Job duration: 0 months
Languages: English, Spanish, Portuguese
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