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Associate, Success Graduate

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Munich, Germany
Consulting, English, German
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Job Description:

-Job Category
Customer Success Group

-Job Details

Job Title: Associate, Success Graduate
Start date: 1 September 2019
Location: Munich, with a potential to move to Düsseldorf, Berlin after 12 months.

This is your time to shine! (COMPANY NAME) is now hiring top graduates for our Success Graduate Program. Develop your technology and consulting skills, and build your career with (COMPANY NAME)!

-Success Graduate Program

This is a unique 12-month experience for diverse graduate talent in various full-time roles within our services and technical sales organizations. It offers continuous development and growth opportunities centered on comprehensive learning paths, direct involvement in customer engagements, coaching and mentoring programs, and challenging career opportunities, all while being part of a global community. For our 2019 intake, we are seeking graduates from all across Europe, though you will be aligned to a base at one of our five main offices in Dublin, London, Amsterdam, Munich, or Paris.

-What will you be doing?

The teams you will join during the program include:
* Consulting team: become a key to the success of your customer through strategic implementation projects to leverage the most out of their (COMPANY NAME) solutions through a combination of technical and business skills.
* Roles: Business Analyst, Technical Consultant, Experience Design Consultant or Project Manager

* Services Sales team: align with Marketing and Sales Executives to position our portfolio of services solutions to our customers.
* Role: Business Development Representative

* Premier Success team: Accelerate customers use, adoption and optimisation of (COMPANY NAME) through pre-defined consulting engagements.
* Role: Success Specialist

* Success Management team: be your customer's trusted advisor and provide a strong point of view on how our customers can accelerate business value with (COMPANY NAME).
* Roles: Success Manager or Portfolio Success Manager


As a Success Graduate, your journey will begin with a 2 month onboarding and enablement program, during which you will:
* develop a deep understanding of our products and business
* learn critical soft skills and consulting skills you'll need to develop into your role
* build your network with your graduate cohort

Key experiences and programs in this phase:
* Trailhead
* Industry recognized (COMPANY NAME) Certifications
* Two training bootcamps in a (COMPANY NAME) hub with your European cohort


From month three, you will:
* build your practical skills and expertise through shadowing and supporting your functional team
* take on your own deliverables within team remit
* deliver impact through program activities, special projects

Key experiences and programs in this phase:
* Continuing on Trailhead and Certifications
* Volunteering and ProBono projects
* Graduate Committees


From month six, to the end of the program, you will:
* make valuable contributions to our customers through direct engagements
* carry your own responsibilities as a member of your functional team
* engage cross-functionally to drive breadth of competencies or explore other functions

Key experiences and programs in this phase:
* Deep-dive Role Workshops
* Cross-functional shadowing or special projects
* Monthly Graduate Enablement Days

-What is in it for me?

We are the most successful cloud company, and your skills, dedication, and curiosity will help us continue to innovate and grow. Working at (COMPANY NAME) you will therefore have the opportunity to significantly impact how we deliver customer success.

During the program you will acquire official industry standard (COMPANY NAME) certifications, and gain knowledge and invaluable international experience leading to both professional and personal development. Depending on your profile, a strong emphasis will be placed on learning skills related to the areas of technical consulting, business acumen and how to engage with customers, and through our strong coaching culture, we aim to develop you into a world-class professional, poised to grow your career anywhere at (COMPANY NAME).

-Who are we looking for?

We consider applicants from all academic disciplines, and place great emphasis on your cultural fit with our unique Ohana, which is the Hawaiian word for "family", and is one of our most important values. Due to the breadth of roles in our program, at a high-level, we welcome candidates from across three main personas; technical, business, and creative.

Generally, to apply for the Success Graduate Program, you:
* Are graduating in 2018 or 2019
* Are passionate about the impact technology can have on the world
* Are a creative problem-solver
* Are ambitious, curious and self-motivated
* Are comfortable adapting to new opportunities and change
* Are fluent in German and English

(COMPANY NAME) is very diverse, and people from lots of different backgrounds thrive and succeed here. The Success Graduate Program is the same. You may read the roles above and wonder, if you would be a good fit.

A lot of our Success Graduates come from business, technical and creative backgrounds, but equally we have seen success with backgrounds as diverse as Physics, Aeronautical Engineering, History, Philosophy and Art, just to name a few.

We will work with you to ensure you are matched to a team and role that allows you to build the right career for you.


Please note that we have commenced screening at the end of October 2018 and potentially will continue interviewing the next wave of candidates from the end of January.


(COMPANY NAME), the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" eight years in a row and #1 on the FORTUNE '100 Best Companies to Work For®' List. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at (COMPANY NAME). Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

-Posting Statement

Sxxxxxxxxx.xxm and (COMPANY NAME).org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Sxxxxxxxxx.xxm and (COMPANY NAME).org do not accept unsolicited headhunter and agency resumes. Sxxxxxxxxx.xxm and (COMPANY NAME).org will not pay fees to any third-party agency or company that does not have a signed agreement with Sxxxxxxxxx.xxm or (COMPANY NAME).org

Source: Company website
Posted on: 12 Jun 2019
Type of job: Graduate Programme
Languages: English, German
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