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Internship - Customer Support - Community (f/m/d)

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Austria  Vienna, Austria
Internship, Sales, English, German
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Job Description:

Who we are
(COMPANY NAME) is on a mission to reinvent the world of finance and bring investing closer to everyone, everywhere. Today's financial ecosystem is complex, exclusive and expensive, and we're here to change this as the #1 investment platform in Europe and beyond. Our platform is rooted in the belief that investing should be safe, easy and accessible to all. With (COMPANY NAME), everyone has the freedom and flexibility to invest in what they believe in - commission-free stocks, cryptocurrencies or even precious metals - starting from as little as $1.
Our story started in 2014 with our founders, Eric Demuth, Paul Klanschek and Christian Trummer. Since then, we've grown to a powerful and diverse team of 600+ people who represent more than 50 nationalities. Headquartered in Vienna, we're proud to be Austria's first unicorn and one of the fastest-growing fintechs in Europe. Our innovative technology serves over 3 million users and operates across multiple hub locations. Our products are built by fast-moving, talented, "roll-up-your-sleeves-and-make-it-happen" kind of people. If you're someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let's go!
Would you like to work for Europe's leading fintech company? We are looking for hands-on interns to come join our international team. As an intern at (COMPANY NAME), you won't be fetching coffees, you'll be getting full insights into working in a fast-paced scale-up, learning from the best in the industry! We also offer team bootcamps to learn more about the agile work environment, task management, blockchain technology and more!
Start date: 1 February 2022
End date: 15 August 2022
Working Hours: 40 hours
Your Mission
During your time at (COMPANY NAME), you will help us to improve our social media channels in various ways. Part of your mission will be to help our users with their questions and further strengthen our community.
What you'll do
* Utilise email or live chat to respond to client requests regarding issues with their account or the platform
* Manage the documentation processes and improve it for your assigned topics by integrating new content and/or adapting outdated parts
* Be the voice of the related user groups, evaluate feedback and take responsibility for internal escalation within the Community team
Who are you
* Passionate about blockchain and FinTech
* Be a team player and able to adapt to a fast-changing environment
* Experience with Telegram and other Social Media Channels
* Excellent writing and communication skills in English and German are required (C2 level), any additional languages are a plus

What's in it for you
* Top-notch "tech pack" (a.k.a.: the latest and greatest hardware) that you need to help (COMPANY NAME) move the needle, right from day one. The best part? You can choose between PC or Mac. And yes, noise-cancelling headphones are included!
* Individual stock option plan
* Exclusive premiums when trading on (COMPANY NAME)
* Occasional company-wide and team events - both in-person and virtually!
* Learning & development opportunities
* A brand new, optimised-for-hybrid-working, HQ office located in Vienna's fintech hub (in the second district) as well as local office location hotspots in Berlin, London, Madrid, Barcelona and Milan (to name just a few!)
* (COMPANY NAME) sustainable merch to keep you swagged out and living the (COMPANY NAME) brand
* A global (COMPANY NAME) team of fast-moving, talented, "roll-up-your-sleeves-and-make-it-happen" kind of people who are united (across cultures and time zones) by our unique way of working.
And, above all, the opportunity to learn & grow as part of (COMPANY NAME)'s incredible journey to become Europe's #1 investment platform.
(COMPANY NAME) is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills

Source: Company website
Posted on: 11 Nov 2021
Type of job: Internship
Industry: Banking / Finance
Languages: English, German
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