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IT Helpdesk Support Internship

Obelis s.a.
Belgium  Brussels, Belgium
Internship, IT/Technology, English

Job Description:

Your role and key responsibilities will be

1.Provide professional and smooth external/internal client service at the highest level.

2.Support the day-to-day activities associated with the IT Department at the highest level:

Execute new projects according to the change management process
Execute service requests through the Ticket Management system
Execute department logs and regularly maintain and update
Execute and prepare meeting rooms for company events
Support Information Systems delivery, users and security
Ad hoc IT related tasks, projects & troubleshooting
React and intervene to off-business hours alarms

3. Support the implementation of ITIL and ISO standards.

4. Provide ah-hoc assistance to the DPM/Department Manager

5. Represent Obelis and its interests at external events.

Candidate Requirements:

- Bachelor or Master degree preferably in Computer science/Informatics/IT engineering or similar discipline.

- Professional experience in IT Helpdesk is an asset.

- Fluency in English (written & oral); Any other languages are always a plus;

- Knowledge/experience in ITIL environment

- Knowledge of Operating systems: Windows 10 & Server 2016/2019.

- Knowledge of Network/Security: TCP/IP, Network topology, IP telephony, VOIP, Active Directory and domain network services

- Your are a fantastic team player, inspire peers and communicate clearly and effectively.

- Quick learner and self-motivated for small and big tasks.

- You have high adaptability, flexibility and commitment supported by a positive ‘can-do’ attitude.

- Attention to detail and organize workload efficiently to meet deadlines with high quality results.

- Willing to learn and grow continuously.

Source: Company
Posted on: 23 Nov 2022
Type of job: Internship
Industry: Consulting
Job starts: As soon as possible
Job duration: 6 months
Languages: English (fluent)
Study areas: Artificial Intelligence, Business Studies, Computer Science / IT, Engineering, Engineering - Computer, Engineering - Electrical, Engineering - Electronic, Engineering - Mechanical, Engineering - Technology, Informatics, Management Information Systems, Management Science, Telecommunications
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