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(COMPANY NAME) iXp Intern - Concur Service Delivery

Company not shown
Brazil  Brazil
Internship, Supply Chain/Logistics, English

Job Description:

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

Purpose & Objectives

As a (COMPANY NAME) Concur Service Delivery Consultant for LATAM Region, you are responsible for managing project activities, trainings, best practices, recommendations, configuration assistance in a portfolio of customers.

You will establish a trusted relationship with your customers, providing them solution assistance as they request it to ensure customer's overall satisfaction with (COMPANY NAME) Concur products and services throughout the life of the client. You will work closely as a functional subject matter expert to communicate with customers regarding a variety of topics, ranging from product capabilities to guidance based on your daily experience. You will manage and maintain customer configurations; adding, editing or removing configurable options as requested by the customer.

As a Service Delivery Consultant, you will be responsible for ensuring customer satisfaction through clear

communication and accountability for the overall customer communications experience. Primary competence

should be communication skills and an interest in the delivery of solutions to meet business requirements

related to Travel, Expense and Invoice delivered in the cloud.

Expectations & Tasks

* Understand your client's business requirements in order to best configure the system and exceed client

expectations. You will:

* As requested, communicate (via phone, chat or online case/email) with the client, discussing: goals,

priorities, product roadmap, monthly releases and positioning additional services for identified gaps

* Assist in identifying usage gaps to increase adoption levels

* Perform configuration changes as requested by the customer

* Facilitate manual and automated data imports and exports

* Create and submit any Solution Suggestion according to client needs and scope of (COMPANY NAME) Concur products/services

* Make yourself consistently available to assist with customer requests (research, respond and act) as needed for your portfolio of customers

* Coordinate conference calls with customers and (COMPANY NAME) Concur technical resources to expedite troubleshooting when needed

* Communicate difficult messages, such as 'R&D won't fix', 'Feature request not available in the current product', when necessary, or work closely with Client Development or management to communicate messages.

* Escalate issues to designated team contacts and/or cross-functional teams in a timely manner to ensure client issues are addressed in a timely manner

* You will be accountable to the customer and to each other in solving the problem and providing transparency to your clients so they are aware of options and plans to resolve any outstanding concerns

* Act as an escalation point and conduit to engage appropriate members within internal teams to assign

tasks and discuss possible resolutions to client's challenges

Learning & Development Opportunities

* Learn from the Travel & Expense market

* Get experience with software as a service

* Get closer to project delivery activities

* Develop manual procedures and supporting curriculum development and training efforts

* Experience working directly with external customers

* Improve effective verbal and written communication skills

* Time management

* Ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests

* Communication Planning

* Learning Services (Knowledge Transfer) planning


(COMPANY NAME) innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, (COMPANY NAME) has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At (COMPANY NAME), we build breakthroughs, together.

Our inclusion promise

(COMPANY NAME)'s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At (COMPANY NAME), we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

(COMPANY NAME) is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with (COMPANY NAME) and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Cxxxxxx.xxxxxxxxxxxx@xxx.xxm or Cxxxxxx.xxxxxxxxxxxx@xxx.xxm, APJ: Cxxxxxx.xxx@xxx.xxm, EMEA: Cxxxxxx@xxx.xxx.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID:3xxxx1 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations:

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Source: Company website
Posted on: 15 Jan 2022
Type of job: Internship
Industry: Information Technology
Languages: English
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