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Product Support Intern - Dalian Job

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Dalian, China
Internship, Customer Service, English
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Job Description:

Requisition ID: 2xxxx3

Work Area: Customer Service and Support

Expected Travel: 0%

Career Status: Student

Employment Type: Intern

COMPANY DESCRIPTION

(COMPANY NAME) started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

(COMPANY NAME) values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.

(COMPANY NAME) Product Support makes sure that customer's incidents and tickets can be dealt at the first time. In this position, you can closely work with global colleagues and communicate with customers from different countries. You will negotiate with them and check basic information to validate incident priority. After the internship, you will get familiar with (COMPANY NAME) product and know standards processing procedures. What's more, you can practice verbal English and improve yourself in the multi-national working environments.

Tasks:

* Help monitor global queue and maintain chat monitor.

* Communicate with global customers and validate priority.

* Check incidents with colleagues and provide solutions for clients.

* Assist team members in daily activities.

Educational qualifications & Skills:

* University students who will graduate in 2021

* Excellent communication skills in both verbal and written English

* No major background restricted.

* Can work for 6 months and 5 days/week.

* Expected work time: Feb/Mar 2020 - Aug/Sep 2020

* Job Location: xxx3;xxx0;xxx6;xxx1;xxx7;xxx5;xxx6;xxx6;xxx8;xxx5;269xxx5; xxx9;xxx4;xxx3;16xxx5;xxx4;4F

WHAT YOU GET FROM US

Success is what you make it. At (COMPANY NAME), we help you make it your own. A career at (COMPANY NAME) can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now.

(COMPANY NAME)'S DIVERSITY COMMITMENT

To harness the power of innovation, (COMPANY NAME) invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

(COMPANY NAME) is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Cxxxxxx.xxxxxxxxxxxx@xxx.xxm or Cxxxxxx.xxxxxxxxxxxx@xxx.xxm, APJ: Cxxxxxx.xxx@xxx.xxm, EMEA: Cxxxxxx@xxx.xxm).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations:

Job Segment: Intern, ERP, (COMPANY NAME), Entry Level, Technology

Source: Company website
Posted on: 15 Jan 2020
Type of job: Internship
Job duration: 0 months
Languages: English
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