View Offer
Work > Internships > Sales > China > Hong Kong > View Offer 

TRAINEE: E-Client services

Company not shown
China  Hong Kong, China
Internship, Sales, English, Chinese, French

Job Description:

The successful candidate will join a team with the following main responsibilities:
- Onboard clients on vendor platforms (Fxall, Bloomberg, 360T, EBSDirect, etc.) and monitor requests - products covered: OTC Fixed income, Currencies and Commodities
- Act as control for new client onboardings - ensure all approvals are in place (Trading, Regulatory, KYC, Limits) and clients are eligible to access our e-pricing offer
- Act a primary point of contact for e-trading queries for internal users and for external SG clients
- Maintenance of existing client base and updating trading setups when necessary
- Administrate credit limits
- Work closely with Front Office in improving security, efficiency and clients' satisfaction in our internal processes
- Support the rollout of SG's Single Dealer Platform in Asia
- Troubleshoot client queries on their FX, Fixed Income, Rates, and Commodity deal processing on electronic trading platforms
- Liaising with vendors on issues/queries related to their platforms
- Escalate issues to our internal Technology team with proper feedback and ensure follow up of the outages
- Internal communication on various topics with Sales, Trading teams, COO, Risk, Technology, Middle/Back Office
- Work closely with other regions to coordinate global initiatives or implement new global guidelines
- Ensure follow the sun model is well followed - global hotline and global mailboxes
- Monitoring of price distribution, incidents and trading limits
- Assist and participate in new initiatives related to the development of the electronic offer

Candidate Requirements:

- Graduate who holds a Bachelor or Master's degree
- Attention to details and multi-task skill - being able to handle and prioritize between different topics is crucial
- High level of energy and reactivity required for handling day to day issues efficiently
- Comfortable in working in a fast-paced environment and able to react quick to incidents and urgent queries
- Knowledge of Financial products is a plus
- Ability to work under pressure - working in a dealing room environment
- Excellent communication skills - working on daily basis with front office staff and external SGCIB clients. Able to confidently communicate with them
- Excellent interpersonal and communication skills, sense of service, and flexibility are essential requirements
- The position requires effectiveness, team spirit and eagerness to learn
- Fluent in written and spoken English
- Mandarin and/or French is a plus
- Previous experience working in an Investment Bank is a plus
Functional Relationships:
Internal: Sales, Traders, Middle Office Trading, Back Offices, Technology teams, Product Managers
External: Clients, Vendors
Other members of the ECS team in other regions

Source: Company website
Posted on: 25 Nov 2021
Type of job: Internship
Industry: Banking / Finance
Languages: English, Chinese, French
112.120 jobs and internships
in 138 countries