INTERN - Full stack developer - Development of the (COMPANY NAME) Incident Management Assistant (Azure, 6 Months)

Job Description:

Job TitleINTERN - Full stack developer - Development of the (COMPANY NAME) Incident Management Assistant (Azure, 6 Months)

External Job Advert

(COMPANY NAME). It's how travel works better.

We are a team of 16,000 professionals and 150 nationalities, working together to transform travel. We make the experience of travel better for everyone, everywhere by inspiring innovation, partnerships and responsibility to people, places, and planet.

Working with us in Nice, France

This office is exceptionally multicultural, with more than 4000 people of around 97 nationalities working together. To get the best from our people we have created a work environment that promotes innovative ways of working and a better work-life balance.

Go Explore. Go Together. Make a difference.

Role Overview

The Test & Platform Services (TPS) organization is in charge of ensuring the integrity, stability & usability of Test Systems for internal and external clients, with strict Service Level Targets (SLTs) and Service Level Agreements (SLAs) to respect.

It is composed of 3 global teams located worldwide (Sydney, Bangalore, Dubai, Erding, Nice, London, Ottawa, Bogota and Dallas), taking care of operations/change management on the Test Systems, the functional and response time monitoring, the incident & problem management and dedicated technical & functional support to our customers.

(COMPANY NAME) is currently engaged in a massive program to migrate all applications from the current
Germany-based data centre to Microsoft Azure.

The Cloud migration program is now entering the critical deployment phase with many possible risks
and issues, which makes it crucial for TPS department to be efficient in maintaining the stability & usability of Test Systems, thus shielding Production as well, throughout the migration.

Key Responsibilities

During your internship, you will design and make evolve a modular, configurable and evolutive assistant to:

* Guide incident managers through the incident management steps (automated or manually triggered), including but not limited to:

- Log gathering from multiple sources
- Change detection / identification (software loads, configuration changes, trafiic switches to Azure)
- Diagnosis to provide recovery recommendations or direct actions
- Automated recovery actions
- Group chat creation with all stakeholders
- Chatbot for incident management
- Quality checks (data consistency and accuracy) on Incident Records (properly documented until recovery)
- Incident knowledge database population (ex: save the chats/notes, record content, labels)
- Automatic preparation of handovers between shifts (ex: gather relevant information, set priorities and due dates, based on time zones, …)

* Analyse how the incident management process is being applied to improve it (build a dashboard)

- Assess the adequation between the resources versus workload per time zone
- Measure the adherence to the process
- Track the KPIs of incident management (lead times, record updated properly)
- Send alerts when deviating from norm or SLTs are being overshot
- Provide recommendations on process optimization or outlier reduction

Your Profile

We are looking for tech-passionate students in computer science with strong English skills. Ideal candidates have experience or knowledge in software development and are familiar with technologies like Python, Angular, Oracle, Azure Environment, CI/CD etc... Knowledge of Agile methodology is a plus.

We seek individuals with an analytical mindset, eager to deliver top solutions, learn daily, and thrive in a dynamic, multicultural setting. If you are keen on making a significant impact and pushing technological limits, we encourage you to apply and help us transform global travel.

What We Offer
* Join a top 10 global software company known for growth and innovation.
* Impact millions of travelers with complex problem-solving.
* Enhance your skills and innovate with leading IT experts.
* Be part of a strong multicultural team and improve your English-speaking skills.
* Connect with a community of 200+ international students for networking and collaboration.
* Receive a transportation allowance for a smoother commute.
* Access ski resorts, spas, gym memberships, concerts, and more through our "company committee" activities (CSE).
* Benefit from diverse sports facilities to maintain an active lifestyle.
* Receive comprehensive relocation support for our Nice offices (for students outside the 06/83 area).
* Embrace this chance to elevate your career, broaden your horizons, and join a community where your work truly makes a difference.

Application Process

If your application meets the essential criteria, your profile will be shared with our hiring managers, who will be the next to reach out to you.

(COMPANY NAME) is committed to inclusivity and accessibility. Please inform us of any specific requirements you may have so we can arrange the necessary accommodations to support your application process. Apply now and be part of our journey to make travel work better!

#AmadeusRecruitment

Diversity & Inclusion

(COMPANY NAME) aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

(COMPANY NAME) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.