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APPRENTICESHIP - Customer Support Technician

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France  Paris, France
Internship, Sales, English
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Job Description:

Job Description

Would you like to join a new challenge within an international team of 20 people? Are you interested in new technologies, IoT and would you like to join an innovative company?
Do you want to increase your experience in customer support and improve your technical skills? Do you want to work in a fun and very dynamic environment?
Do you want to live an exciting adventure, in constant contact with clients and different internal services: marketing, product managers, engineers, …?
Do you dream about using your linguistic talents (one or more foreign languages) to communicate with clients?
Do you love the idea that your actions and ideas will really have an impact on how the company works?
You are very well organized and have excellent interpersonal skills which enable you to satisfy our clients. You are looking to put yourself in our customers' shoes, analyse their problems and offer them individual solutions. Within our dynamic, motivated and multicultural team, you will reply to the demands of our customers all over the world for all the products in the (COMPANY NAME) range.
Under the supervision of the team leader, your main tasks are the following:
* Understand and respond to clients' requests (by email and chat)
* Analyse the clients' individual situations, to reply to them quickly and efficiently
* Identify technical incidents, apprehend them and provide an appropriate solution
* Offer adequate solutions with a positive approach
* Organize product returns, and follow up on exchanges and repairs

Qualifications

You are currently enrolled in a technical degree (BTS/DUT/Licence) in networks, IT or electronics. You have a first experience or interest in the IT field/consumer electronics and/or in the Smart Home industry. You are interested in working with an international teamplayer. Good level of English is a plus.
Contract: Apprenticeship
Duration: ideally 1 year from January 2021
Rhythm :
- 4 days / 1 day
- 3 weeks / 1 week

Additional Information

Why Joining us ?
Beyond our attractive package, as an employee at (COMPANY NAME) you can receive a free sample of each (COMPANY NAME) product. You'll also be incentived to participate in Meetups and Tech or Business conferences, become [email protected] by joining our sports classes (Pilates, Yoga, Boxing, Crossfit, …) Football, Running or Ping-pong teams and healthier with our free fruit basket, show your music skills during our music sessions with [email protected], participate in our afterwork events, birthday breakfasts, BBQ with the Boss, International Lunches, Christmas parties and a range of other events.

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Source: Company website
Posted on: 13 Jan 2022
Type of job: Internship
Industry: Consumer Electronics
Languages: English
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