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Customer Experience Trainee

Company not shown
 Budapest, Hungary
Internship, Finance/Accounting, English
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Job Description:

Job Description :
(COMPANY NAME) is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose - Celebrating life, every day, everywhere - has an important role in our company, for our people, our diversity, our brands, in how we perform and how we create shared value.

Function
Support the GASP Customer Experience Team with all administrative tasks such as entering orders, sending out statements and distributing emails.

About the role
* Schedule and lead regular communications with Customers and Sales to drive customer satisfaction, cash collection, flag and eliminate reoccurring issues (service, cash, dispute, data or technical related)
* Proactive out of stock management, involve Customer to the decision by offering alternatives
* Proactive cash collection
* Manage credit risk (monitor payment behaviour of customers and propose credit limit changes, make suggestions on order release)
* Manage phone orders and Customer initiated order amendments in SAP
* Manage customer ledger (reasoncode and text up-to-date information on overdue invoices, rejected and unidentified deductions)
* Give input to cash forecasting
* Review bad debt situation with In-market Commercial Finance, drive decision on provision and write off
* Take ownership of incoming queries from Customers
* Raise and respond to Internal Query Management ticket on time as appropriate
* Update customer contact details and knowledge book regularly
* Manage strong relationship with Customers, In-Market Sales, Supply Chain, Commercial Finance, 3PL and STC Process Execution Teams
* Actively promote the CARM (Sarbanes Oxley) / Control agenda
* Reporting to support Customer communication and root cause analysis

About You
* Ongoing studies
* Availability to work at least 20-30 hours per week on weekdays
* Excellent communication skills in written and spoken English
* Analytical Skills
* Precision
* Monotony tolerance
* Ability to learn & work independently
* Excel knowledge (basic functions)

Benefits of working here
* We work without border - you will work with people from all over the world
* You will deal with world class brand portfolio
* Wide variety of thematic events, afterwork activities organized by employee communities
* Product Allowance to purchase company products from the staff shop
* We won the Fittest Workplace Award, of course we have a Gym
* Urban legend is true, we do have a Rooftop Bar
* Gross salary: 1250 HUF/hour

Worker Type :Agency Worker

Primary Location:Budapest

Additional Locations :

Job Posting Start Date : 2xxx-xx-xx-x8:00

Source: Company website
Posted on: 21 Nov 2020
Type of job: Internship
Languages: English
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