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Cloud Product Support Engineer

Company not shown
Ireland  Galway, Ireland
Internship, Engineering, English

Job Description:

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

We are looking for enthusiastic, intelligent, adaptable, and motivated applicants to work in our Galway Office. Our Support Engineers work on SuccessFactors leading solutions such as Business Execution (BizX) Suite, Employee Central (EC), Learning Management System (LMS). You will assist our customers by troubleshooting issues and providing solutions for reported incidents. A successful candidate will have evidenced strong customer service skills, a technical mindset and an ability to deliver in a fast-paced environment. The role will require flexibility to adapt to tasks, processes and requirements which reflect the global nature of the product support organisation.

Some responsibilities in this role

* Analyse the incident, research solutions and provide solid answers easily understood by customers.

* Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels.

* Collaborating with fellow support colleagues both locally and globally and other internal organizations to provide superior customer service.

* Document solutions to known issues and consulting questions.

* Develop technical solutions to be posted to both internal and external knowledge base.

* Liaising with Engineering, Product Management & Operations organisations to resolve bugs and missing product functionality for future releases.

* Document issues in a CRM system and defects in our engineering tracking system.

At (COMPANY NAME) we are known for offering employees the tools and support to develop in their career. Each employee will have a development plan that involves a mixture on-the-job learning and knowledge-based training that will enable to be success in this role.

Education, core skills and competencies

* Bachelor's Degree in Computer Science, Information Technology, Business Information Systems or a business related field.

* Fluency in English to a business standard.

* Familiarity with general IT concepts.

* Solid understanding of Internet technologies.

* Familiarity with general business terms and processes.

* Strong team player and comfortable working on own initiative.

* Strong time management and multi-tasking capabilities.

Work Experience

* Prior internship or fulltime experience in Technical Support, Software Development, IT, or Quality Assurance of up to 2 years beneficial.

* Experience with Knowledge Management strategies.

* Experience working with customers across multiple channels desired. (Chat, Virtual sessions etc.)

Preferred (but not explicitly required):

* Familiarity with HTTP/HTTPS protocols as well as XML, RDBMS database concepts, operating system and networking concepts.

* Awareness of security protocols.

* Knowledge of File Transfer protocols.

* Experience with HRIS systems.

* Previous experience with Knowledge Management strategies.

* Knowledge of any one object-oriented programming language (Java, C++, ABAP/4 etc).


Success is what you make it. At (COMPANY NAME), we help you make it your own. A career at (COMPANY NAME) can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now.


At (COMPANY NAME), we value a flexible work which allows every employee to run at their personal best. This is why, today, we pledge to flex - providing an approach that can fit every role, style, and location while continuing to meet our business and customer needs. With this pledge, we will provide:

* An inclusive environment in which people have options of work models: work from home, at the office, or hybrid*, based on what fits best employee preferences and business requirements - employees discuss with their managers the possibilities and align together the best work setup.

* Flexible work schedules, so employees can adapt their personal needs with their professional activities in a productive and satisfactory way.

* A 100% trust-based workplace as the norm, not the exception.

*subject to legal requirement.


(COMPANY NAME) innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, (COMPANY NAME) has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At (COMPANY NAME), we build breakthroughs, together.

Our inclusion promise

(COMPANY NAME)'s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At (COMPANY NAME), we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

(COMPANY NAME) is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with (COMPANY NAME) and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Cxxxxxx.xxxxxxxxxxxx@xxx.xxm or Cxxxxxx.xxxxxxxxxxxx@xxx.xxm, APJ: Cxxxxxx.xxx@xxx.xxm, EMEA: Cxxxxxx@xxx.xxx.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID:3xxxx4 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:

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Source: Company website
Posted on: 12 Jan 2022
Type of job: Internship
Industry: Information Technology
Languages: English
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