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German Speaking Guest Relations Trainee

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Mauritius  Mauritius
Internship, Customer Service, German, English
12
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1
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Job Description:

* Be the first and main contact for all German Speaking Guests
* Focus on guest satisfaction through quality, creativity, range and value for money available throughout the resort
* Aware room amenities, lay-out, outlets (e.g. operating hours, menu, promotions, prices, etc.) facilities and services offered in the resort
* Manage the Guest arrival process including pre-arrival, check-in, room and resort familiarization
* Liaise with the different departments if there are special requests or requirements during the guest stay
* Report all suggestions, complaints and compliments from guests to the Front Office Manager
* Arrange special occasion cakes and make courtesy calls on guest's special occasions
* Assist with Wedding planning and execution of the wedding events (ceremony & dinner) if Guests are getting married on property
* Supports the hotel's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience via Cousu Main
* Seeks to minimize cost through correct use and handle of the resort property and equipment
* Perform other relative duties as required, such as handling phone calls, etc
* Executes and supports the company's customer service standards at the front office department in a professional manner at all times
* Performs other duties, as assigned, to meet business needs

Source: Company website
Posted on: 16 Nov 2021
Type of job: Internship
Industry: Tourism / Hotel management
Languages: German, English
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