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Partner Support Agent Internship

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Mexico  Mexico
Internship, Sales, English
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Job Description:

Partner Support Agent Internship

Description -
Intern - Partner Support Agent
Responsabilities
* Acts as a first point of contact for regular general inquiries about related topics to the (COMPANY NAME) Partner Portal for NA Market.
* Engages with other teams and organizations to resolve issues (e.g., contracts, partner learning, pricing) as they relate to partner support.
* Acts as a level one support for specialized tools (e.g., Deal Reg, MDF, Smart Quote) and delivers internal uptraining's.
* Represents team as a subject matter expert on internal processes to other functions and organizations.
* Delivers support for Presales inquiries (e.g., general product information, product replacements, Build of Materials)
* Process improvement and automation project

Knowledge and Skills
* Intermediate communication skills with the ability to resolve inquiries (verbal and written) to internal peers, (COMPANY NAME) Partners and (COMPANY NAME) Partner Prospects.
* Problem-solving skills.
* Preferred broad knowledge of the end-to-end process of sales operations.
* Demonstrated teamwork and collaboration skills.
* Organization and proactiveness oriented (two or one sentence).

Good to have:
* Programing skills
* Automation skills
* Excel advance
* Continuously improvement mindset
* Macros and Visual Basic nice to have

Job -Administration

Schedule -Part time

Shift -No shift premium (Mexico)

Travel -No

Relocation -No

EEO Tagline -

(COMPANY NAME) Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities

Source: Company website
Posted on: 13 Jan 2022
Type of job: Internship
Industry: Information Technology
Languages: English
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