INTERNSHIP - L1 Support Analyst

Job Description:

We are seeking to hire a talented student or graduate, ready to develop their career, offering at the same time a wide variety of features such as expertise, challenging development opportunities in an international environment and the joy of a strong spirit..

What you will do:

Administrative tasks such as:
*Improving the knowledge database by adapting existing procedures to a standard format/process mapping;
*Shifts planning, Agenda, Minutes of Meeting.

Operational tasks:
*User rights management (user profile creation/update/deletion);
*Handle tool functionality related questions received from users;
*Run and edit basic reports/extractions (experience to be gained in excel);
*Escalate any possible issue or tool bug to colleagues/concern teams;
*Act as a buffer when a team member will leave the team of take medical leave (based on the knowledge acquired)

Candidate Requirements:

*Students in last year of study/master program;
*Willing to work part or full time;
*English advanced/French advanced would-be a plus;
*The desire to work in fast-paced environment;
*Fast learners, good communication skills and result oriented