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Customer Service Internship

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Madrid, Spain
Internship, Customer Service, English, Spanish
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Job Description:

Job Description

Account management (Sales development)
* Long tail account management
* Customer success processes and metrics
* Churn and account reactivation analysis and metrics
* Customer interaction/journey analysis
Customer service (Supply chain)
* Forecasting and demand planning
* Service Level metrics and processes
* Customer support, complain analysis and processes.
* Admin processes optimization
Team collaboration
* Collaboration on digital marketing plan and automation processes.
* Foster the use of local CRM and exploit all capabilities to its full potential

Qualifications

* BA in Pharmacy, Veterinary, Food Chemistry, Biology, Business Administration, Marketing or in a related course of studies.
* Dynamic, independent person who wants to take on challenges in a company belonging to a multinational with opportunities.
* You have always wanted to put your theory into practice.
* Knowledge and previous experience with CRM Microsoft Dynamics and Tableau will be positively value.
* MBA candidate very focused on dealing with clients, ideal previous experience with clients, high analytical capacity
* You are hands-on, proactive, smart and above all creative.
* Excellent oral and written English and Spanish is a must.

Additional Information

Duration
6 month internship or longer
WEB: https://ixxxxxxx.xxxxxxxx-xxxxxxxxxxxx.xxx/xxxx/
LinkedIn: https://wxx.xxxxxxxx.xxx/xxxxxxx/xxxxxxxx-xxxxxxxx-xxxxxxxxxxe

Videos To Watch

Source: Company website
Posted on: 26 Feb 2020
Type of job: Internship
Job duration: 6 months
Languages: English, Spanish
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