ALOHAS is a Barcelona-based fashion-forward brand that uses sustainable production and encourages responsible shopping through an on-demand business model. We adapt to the latest trends by launching monthly drops embracing elevated styles and customers receive their purchased items approximately six to eight weeks later.
Description du poste
We are looking for a Customer Service Representative, to work for a leading Fashion Brand headquartered in Barcelona.
The Customer Service Representative will be responsible for providing an excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase our sales.
WHAT YOU WILL DO:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
YOU WILL BE:
Patient and empathic
Ability to gain immediate credibility and trust
Well organized, reliable, and thorough
The ability to work well as part of a team as well as independently
First-class written, verbal, and interpersonal skills
Attention to detail
Native level of English and French
PC and system literate
You will be part of an innovative Spanish startup
You will work in a young, creatively, proactively, with good communication and a high level of the energy team
You will have a flexible schedule
You will get special employee discounts on our products
Our office is in the heart of the city 10 minutes walk from Paseo de Gracia
We take care of the coffee in the office
Remote work (partially)
Opportunities to work with business intelligence and process automation
We take care of the happiness and the professional growth of our workers
|Posted on:||08 Apr 2021|
|Type of job:||Internship|
|Languages:||French, English, Spanish|