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Customer Success Intern - German speaker- Barcelona (F/M/D)

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Spain  Barcelona, Spain
Internship, Environment, German, English
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Job Description:

Job Description

Your primary responsibility is to support the fast-growing Customer Success Manager (CSM) team by reliably maintaining and improving business reports and processes. The internship will provide you with a broad and deep understanding of Customer Success Management responsibilities in developing successful client programs and partnerships.
Your tasks will include (but will not be limited to):
* Supporting CSM team members on data analysis, client reports and presentation preparation
* Participation in some client calls or client facing communications
* Other operational ad'hoc support to CSMs
* Maintenance of CSM business unit reporting tools, dashboards and reports (via EcoForce, ClicData, Excel, …)
* Align with stakeholders to ensure tools support operational requirements
* Create models to answer current business questions; validate and understand the conclusions
* Teamwork and best practices sharing to contribute to the development of (COMPANY NAME) services and to maintain a positive and motivating atmosphere
* Contribute to internal projects of formalization and standardization of CSM processes with a positive impact on team efficiency and quality

Qualifications

* A demonstrated commitment to CSR and sustainability fields
* Strong skills in Google Suite and MS Office, especially exceptional Excel and Powerpoint skills (analytics & data visualization, including the ability to communicate quantitative data into a visually engaging story and to organize/integrate large amounts of information into concise presentation)
* Excellent communication skills in English (both written and verbal)
* Demonstrated ability to pick up new skills proactively. Effective time manager and multi-tasker able to effectively prioritize in a fast-paced environment. Creative problem solver with strong attention to detail
* Ability to work well in an international and multicultural environment.
* Self-driven, results oriented and team player
* Experience with building dashboards and/or with monitoring/reporting, as well as German language skills are a plus

Additional Information

Perks at (COMPANY NAME):
* Working closely with a cross functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experience,
* Vibrant company culture with frequent team building events,
* Mentorship opportunities,
* Career growth opportunities,
* Location: Barcelona
* When: ASAP

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Source: Company website
Posted on: 26 Nov 2021
Type of job: Internship
Industry: Auditing / Accounting
Languages: German, English
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