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Campus - Internship Programme - One Phone Channel Intern - 2025 (Madrid)

American Express
Spain  Madrid, Spain
Internship, Management, English
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Job Description:

American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move are constantly redefining what’s possible — and we’re proud to back each other every step of the way. 

American Express is one of the world’s leading payments companies and provides customers with access to products, insights and experiences that enrich lives and build businesses. Our “closed-loop” network includes card-issuing, merchant-acquiring and card network businesses. Around the world we provide financial products and services to a broad range of customers, including consumers and businesses of all sizes. Founded in 1850 and headquartered in New York, American Express has a heritage built on service and sustained by innovation. 

When you join #TeamAmex, you become part of a diverse global community of over 60,000 colleagues. Your contributions to supporting, promoting and enhancing our brand will have a significant impact on how we continue to back our customers, communities and colleagues now and into the future.

You’ll have the opportunity to develop a range of skills and networks, collaborate on challenging projects that deliver value to our business and customers, learn about our award-winning culture and network across our diverse business units and regions. You’ll become part of a collaborative and inclusive workplace as you build on your technical and interpersonal skills, hear from senior leadership through our Global Speaker Series, be responsible for your own live project, and learn first-hand how we deliver for our customers.

International Risk and Control sits within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers. 

The objective of the ICS Control Management AEESA Legal Entity team is to provide specialized and strategic operational risk (OR) advisory specific to product and service areas, and we are looking for an intern to support an ensure control management is embedded in the day-to-day operations of our ICS business across AEESA (American Express Europe, S.A.) markets. The role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

You Will Be Working On:

* Support the ICS Control Management AEESA Legal Entity team by performing analysis and monitoring of key Risks, Issues, and Changes
* Monitor Operational Risk control metrics and provide metrics analysis
* Gain experience in assessing areas of opportunity to increase team efficiency that will lead to (i) enhance existing processes and/or (ii) eliminate nonvalue added activities
* Support on key initiatives and ad-hoc projects end to end
* Support AEESA Control Management team in the preparation and coordination of decks: committees, BURs, among others

Desirable Qualifications/Skills & Experience:

* Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
* Strong project management, communication, and interpersonal skills
* Fluent in English and Spanish, both written and spoken
* Advanced knowledge of Microsoft Office tool

More Information:

Type of Internship: Hybrid

Starting Date: 03 March 2025

Location: Madrid

Duration: 6 months internship + with potential 6 months renewal

Hours: 35 hours per week

For Recent Graduate Students:

Alongside your internship you will be enrolled on a programme coordinated by Fundación Universidad Empresa (FUE). This programme will allow students to focus on productivity, adaptive management and innovation, to apply their theoretical knowledge in a real-world setting, collaborating directly on the management and optimization of commercial processes. The student will develop essential skills in project management, data analysis, and negotiation, which are critical for future integration into the labor market.

To enroll on the programme, the candidate must have completed the degree or due to submit the final degree project, or the final degree project plus 9 ECTS max.

For Undergraduate Students:

If you are an undergraduate student, your university will need to agree that you can commit to 35hours per week, please ensure you check this with your university prior to applying.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
* Competitive base salaries
* Bonus incentives
* Support for financial-well-being and retirement
* Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* Generous paid parental leave policies (depending on your location)
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

Source: Company website
Posted on: 14 Jan 2025  (verified 06 Feb 2025)
Type of offer: Internship
Industry: Banking / Finance
Job duration: 6 months
Languages: English
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