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UX Research and Communication- Internship - Early Careers

Company not shown
 Barcelona, Spain
Internship, Science/Research, English

Job Description:

Job Description

As part of the UX team your mission will be to support the teams to understand the domains of Trust and Transactions by executing research studies and guide business decisions to help our Marketplaces win and offer awesome experiences to our users. As part of Trust and Transactions you will also have the opportunity to impact the team performance, productivity and alignment by coordinating team ceremonies, defining processes and executing on a communication strategy to ensure the rest of the company has the information needed to better collaborate with us.
* Facilitation of design thinking sessions and workshops.
* Competitive analysis.
* Benchmark studies.
* Research of new trends and top-notch technology.
* User testing. Set up of remote and face to face sessions in a lab.
* Analysis, documentation and make sure it has an impact in the product roadmaps and innovation.
* Run and facilitate experiment design sessions.
* Supporting the management team by coordinating of ceremonies, design session content -
* You will get the opportunity to understand how a multidisciplinary product team works. Cross functional collaboration and cross domain collaboration.
* You will have the opportunity to interact with the teams in local Marketplaces and coordinate collaborative projects.

The team
The area of Trust & Transactions is playing an instrumental role in supporting marketplaces in our joint mission to create perfect matches on the world's most trusted marketplaces.
We achieve this by working closely with marketplaces to solve their main problems within these domains. The area consists of three strong squads: Messaging, Serenity & Trust, together with the functional leads (UX & Comms; Tech & Data; Product & Insights). Our main focus areas are:
* To improve the experience of internal marketplace and end users through existing and new solutions.
* Provide domain expertise and project support.
* Build a strong team focusing on impact, servant leadership and individual growth.
The Trust & Transactions team is a strong group of domain experts ready to help marketplaces beyond product development. Our first priority is to make TnT successful as a team, and secondly our individual squads or functions. Our leaders are enthusiastic about our mission, caring about our people and ready to work hands-on to make (COMPANY NAME) successful.


Our dream candidate ticks many of the following boxes:
* Knowledge of desktop research methodologies like competitive analysis, benchmark studies, trend analysis.
* Knowledge of user research like user testing, user interviews, guerrilla testing.
* Knowledge of lean experimentation methodologies.
* Knowledge of learnings consolidation, documentation of insights and implementation of insights into product roadmaps.
* Knowledge of design thinking processes like brainstorming, design sprints, ideation sessions.
* Used to work with a low supervision level respecting the priorities of the team.
* Must show initiative, proactively finding and solving problems.
* Be a business-focused, creative, innovative, pragmatic, and positive team player.
* Ownership and result oriented person.
* Have a team-player spirit, which benefits the group vs the individual.
* Good written, spoken and interpersonal communication skills.
* Technical and business level English is a must.

It would be great if you would also have:
* Knowledge on UI design and prototyping tools like sketch, invision, etc
* Content writing, product marketing communication knowledge.
* Understanding how to operate with agile delivery approaches.

Additional Information

* A unique position in an international and dynamic environment.
* You will be part of a talented UX team with the ambition of impacting product roadmaps and business strategies.
* Opportunities to work on a global level, within a UX team of four senior individuals. The opportunity to interact continuously with other functions like product management, insights and data experts, backend and frontend developers.
* You will get the opportunity to understand how a multidisciplinary product team works. Cross functional collaboration and cross domain collaboration.
* Learn about product design processes, business needs identification among others.
* The chance to be a key player in a growing, highly skilled team.
* Great colleagues and a healthy working environment.

This role will be based in Barcelona.
(COMPANY NAME) is an equal opportunity employer and values diversity in our company. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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Job Location

Source: Company website
Posted on: 23 Jun 2020
Type of job: Internship
Languages: English
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