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Apprentice Luxury & Own Brands Live Chat Advisor

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United Kingdom  United Kingdom
Internship, Industry, English
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Job Description:

Our apprenticeship programme gives you the opportunity to innovate and work on real projects, learn on the job from people who have a vast amount of industry experience, whilst working towards a recognised apprenticeship qualification. At (COMPANY NAME) we offer apprenticeships from Foundation Level right through to Master's Degree Level, across a number of our different divisions, giving you the opportunity to learn and grow with (COMPANY NAME).
The (COMPANY NAME) apprenticeship programme is a great way to gain new skills in one of the world's fastest growing and largest online retailers.
Luxury & Own Brands Live Chat Advisors at (COMPANY NAME) are expected to deliver a world class experience and exceed expectations. Developing & maintaining relationships with our customers is crucial to our success and expansion. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to (COMPANY NAME) and play a part in driving the Group forward on its truly exciting journey.
As the first point of contact for globally recognised brands, you will use a range of communication methods to ensure all customer queries are dealt with professionally and efficiently.
The Customer journey is of upmost importance and ensuring customers have a positive experience is how they will remain loyal to the brands they trust.

* Resolving customer queries via Live Chat
* Working to department targets
* Maintaining a high level of quality on each call or contact
* Striving for first time resolution
* Building customer relationships
* Understanding customer needs and providing suitable resolutions

* Competitive salary
* Apprenticeship qualification
* Work alongside genuine industry experts
* 12-month development journey through (COMPANY NAME) Academy, out in-house L&D team
* Staff discounts on (COMPANY NAME) brands and Hale Country Club

Candidate Requirements:

* Confident communicator
* Professional and friendly telephone manner
* Excellent listening skills
* Attention to detail
* Flexible
* Punctual/ reliable
* Calm and patient
* Able to work under pressure
* Ability to prioritise workload

Source: Company website
Posted on: 11 Jun 2021
Type of job: Internship
Industry: Luxury Goods
Languages: English
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