2025 Plano IT Help Desk High School Summer Internship Program

Job Description:

Pay Philosophy
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Description
Liberty Mutual Technology Support (IT Help Desk) High School Intern Position

Description
Liberty Mutual Global Digital Services is excited to welcome high school students as part of this internship program. What is Global Digital Services? We are part of our Central IT Services organization that runs the infrastructure and foundational technology that is used across all business units and within Corporate Departments.
In this intern position, you will respond to incoming requests through an omni channel experience that consists of voice, electronic tickets and live chat to assist Liberty Mutual employees with their IT needs. There is a potential to be aligned with supporting projects as part of an agile team.

Job Summary:
Responds to incoming requests and resolve customer problems through an omni channel experience that consists of voice, electronic tickets and live chat. Supports areas of network and email connectivity, computer operating systems, hardware and software applications, internally developed applications, mainframe and midrange operations. Records inquiries, provides input on, resolves or directs requests to appropriate technical area or vendor. Escalates to or consults with senior staff when solution is unclear. Reports problems with procedures and makes suggestions for improvements. Completes assigned project tasks on time. Qualifications
Qualifications:
* Good customer service skills
* Technical aptitude with PC and mobile device literacy skills
* Coding / Developer interest/skills
* Good problem-solving skills and decision-making ability
* Strong enthusiasm and desire to learn.
* Ability to work within a team
* Self-motivation and organization skills
* Effective listening skillsAbout Us
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. 

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices
* California
* Los Angeles Incorporated
* Los Angeles Unincorporated
* Philadelphia
* San Francisco