Value Realization Intern
(COMPANY NAME) is looking for a curious and inquisitive intern to add to our understanding of how customers grow and create value with (COMPANY NAME). Strong customer love is the heart of every successful SaaS (Software as a Service) business, and as our Value Analytics intern, you will work directly with our Customer Success & Sales teams to provide actionable insights into how our teams can continue to strengthen our best-in-class retention rates.
As a smart and scrappy problem solver, you will quickly gather and prioritize hypotheses to test, through internal interviews with our Value Consulting and Realization teams, as well as our Retention & Renewal Managers, Customer Success Managers, and Account Executives. You will use your data analysis skills to combine various disparate data sources (e.g., demographics, usage data) to analyze how different cohorts of customers use (COMPANY NAME), identify potential opportunities and risk factors, and package and visualize those insights to be shared with our team.
Data is at the heart of everything we do at (COMPANY NAME), so if being at the forefront of understanding how our customers derive value from (COMPANY NAME) is exciting to you, why not say hello?
* Currently pursuing a degree (B.S.) in a quantitative field
* Must be graduating December 2020 or later
* Interest in working in Customer Success, BizOps, or Analytics full time in the future
* Must be proficient in SQL and Excel. Experience in a data science language such as R or Python is a plus.
* Detail orientation with ability to identify nuances in large data-sets
* Comfortable taking the initiative in a rapidly changing environment
* Positive "can do" attitude and growth mindset
* Effective, clear, and concise communication skills, verbal and written
(COMPANY NAME) is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. (COMPANY NAME) will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
(COMPANY NAME) is a layer of the business technology stack that brings together people, data, and applications - a single place where people can effectively work together, find important information, and access hundreds of thousands of critical applications and services to do their best work. From global Fortune 100 companies to corner markets, businesses and teams of all kinds use (COMPANY NAME) to bring the right people together with all the right information. (COMPANY NAME) is headquartered in San Francisco, CA and has offices around the world. For more information on how (COMPANY NAME) makes teams better connected, visit sxxxx.xxm.
Ensuring a diverse and inclusive workplace where we learn from each other is core to (COMPANY NAME)'s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Come do the best work of your life here at (COMPANY NAME)