(COMPANY NAME) has helped over 45 million people learn to code. Join one of the most exciting technology companies in New York as we change the way people learn.
Millennials are highly-educated, tech-literate, and mission-driven. Yet seven years after the great recession ended, nearly half of young university grads are underemployed, meaning they aren't working jobs that require a degree. And the situation has only recently begun to improve. This year US students will graduate with $37,000 in debt, only to accept unpaid internships and part-time jobs.
Meanwhile, software is eating the world, disrupting first media, publishing, and entertainment, and now food, transportation, and travel, creating millions of new technology jobs that companies are eager to fill. By 2020 there will be a shortage of 1 million more tech jobs than computer science grads.
We can be the bridge. We can help this generation gain the skill to fill these jobs and enjoy happier, more fulfilling careers. Join us.
(COMPANY NAME)'s mission is to provide people with the skills they to upgrade their careers, while offering them a personalized learning experience that caters to each individual's goals. We are looking to hire a Product Operations Associate to join the team responsible for building the systems that deliver personalized code support and empower our users through the difficult journey of learning to code.
Our Product Operations team is responsible for not only building but executing support strategies for new products or features that improve the experience for our millions of learners worldwide. We partner with multiple cross-functional teams including Product, Engineering, Design, Curriculum, and People Ops to ensure new products successfully launch and grow, while meeting compliance standards and service level agreements with our learners.
Our team is constantly iterating, solving problems, and working together to make learning to code easier, accessible, and more enjoyable. Product Operations helps determine strategy, process and tooling infrastructure requirements to effectively meet the needs of the business, as well as influences product development as the voice closest to the needs of our learners.
Whether we're supporting the launch of new products or helping users achieve their learning goals, the people at (COMPANY NAME) are scrappy builders at heart. Together, we can redesign education and deliver the best online coding experience.
Role & Responsibilities
Work closely with our users and instructional support staff to improve the learning experience
Own execution of project and program management life cycles, ensuring production deadlines are met while monitoring, tracking and analyzing operational health metrics
Evaluate workflows, establish/improve processes, and contribute to the development of optimization strategies
Maintain existing systems and implement support protocols
Identify gaps in the user learning experience through feedback collection, analysis, and reporting
Execute sourcing and hiring plans for various instructional support offerings
Work collaboratively with our other designers, engineers, and product managers on multiple interrelated projects
You will be successful if you:
Are comfortable with ambiguity and working in an exciting environment
Balance critical thinking with creative problem-solving
Are efficient and scrappy, able to tackle problems using minimal resources
Are proactive and willing to take action, taking the 'can do, if' approach
Seek first to understand, then be understood
Enjoy working with Gantt charts and tight timelines
Can demonstrate perseverance in stressful situations
Make informed decisions, balancing quantitative and qualitative reasoning
Believe coding gives people opportunity
Has excellent written and oral presentation skills
Detail-oriented, highly organized
Strong analytical and project management skills
Self-motivated, can work independently and take direction
Proven success in strategic and systems thinking
Experience in customer service or support related field is preferred