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Customer Success Manager - 6-months internship (remote)

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Job Description:

(COMPANY NAME)'s CSM team is a group of dynamic and client-driven professionals who play a key role in the onboarding and retention of (COMPANY NAME)'s Enterprise accounts.
As we continue to establish ourselves as a market leader in the video communication market and building long term partnerships with our clients, we are looking to expand our team.
You will support our CSMs and closely collaborate with all our teams (Marketing, Sales, Customer Care, Product and Finance) to drive maximum value and success with existing customers.

In this role, you will:
* Support our CSM team
* Help improve our processes and select the right tools to help the team improve its global efficiency.
* Be a trusted partner for clients
* Be in charge of customer onboarding
* Manage our weekly (COMPANY NAME) Client walk-in sessions
* Manage day-to-day queries coming from these accounts
* Partner with the Sales and Customer Care teams to ensure an exceptional customer experience
* Partner with the Product team to provide detailed and actionable feedback to the team
* Work with Account Managers to manage your customer portfolio, understand their KPIs and challenges
* Work with the department head to execute and improve the success strategy

At (COMPANY NAME), we believe that diversity's got talent! We are committed to building an inclusive company culture in which a diverse mix of talented people will feel proud to join and engage. Our goal is to ensure that every Stormie feels valued and has the opportunity to thrive. Ready to apply? We are ready to meet you! All applicants will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by applicable law.

For this Customer Success Intern role, we are looking for someone with the following experience:
* Ongoing Bachelor or Master's degree
* Ability to provide an internship agreement from your school
* Bilingual French & English,
* Interested in software, tools, and processes,
* Willing to get your hands dirty and dig into the details
* Willing to carry multiple hats
* Excellent organizational and communication skills
* Experience with a technical product or with webinars is a big plus
* Excellent communication and problem-solving skills
* Flexible and agile in adapting to quick changes in a startup environment
* The ability to work individually and collaborate within a team environment to achieve set goals: you are a team player
* Your key assets: Self-motivation, Strong work ethic, and Ownership

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. So however you identify, and whatever background you bring with you, please apply if this role would excite you to come to work every day

Source: Company website
Posted on: 16 May 2024
Type of job: Internship
Industry: Information Technology
Job duration: 6 months
Languages: English
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