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Customer Service Support with French

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Customer Service, French, English

Job Description:


(COMPANY NAME) is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of EUR 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands (COMPANY NAME), (COMPANY NAME)|Syntel, and Unify. (COMPANY NAME) is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of (COMPANY NAME) is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

What are we looking for?

We are looking for hardworking graduates who want to start a significant career in IT, in which you can take the step on a clear career path, with development opportunities both on technical or non-technical fields and Our team awaits in Timișoara, România.

Key Accountabilities:

* Handles simple and/or less common requests from users or customers in a pleasant and professional manner;

* Following agreed procedures, responds to requests for providing assistance or for processing; operations asked by customers. Acts in order to enable customers to seek their problems;

* By adherence to customer concern procedures, promptly allocates unresolved calls as appropriate.

* Overtime might be needed to meet project deadlines;

* Some travel may be required for the purpose of meeting with clients, partners, or off-site personnel/management;

* Proven career plan in place where this role will open other opportunities inside (COMPANY NAME).

Desired Profile:

Good interpersonal skills, both written and spoken;

Team working skills

Customer service skills

English language - medium level

French language mandatory - proficiency levels B2-C1

Flexibility and availability for shift schedule

What we offer!

We offer training and certifications: Ongoing In-depth training with current and emerging products and technologies.

We have flexible benefits: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop

Compensation: offer competitive pay and benefits packages and relocation bonuses.

Have extra vacation days based on your work experience.

If so, join our multifaceted and dedicated team and will become part of a multicultural and significant environment where but also improve and grow your experience by participating in international projects!

How to apply?

Are you interested to discover more?

Join our diverse team and you will find yourself in a meaningful environment where you will not only be using your skills and knowledge but enrich your professional experience. Workplace culture improves teamwork, connect with (COMPANY NAME), and we will build together a positive work culture.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request the accommodation.

Here at (COMPANY NAME), we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our (COMPANY NAME) culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong

Source: Company website
Posted on: 05 Sep 2020
Languages: French, English
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