Digital Customer Success Associate

Job Description:

At (COMPANY NAME) we dream big. We value creativity, persistence, and innovation - passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, (COMPANY NAME)'s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (CPaaS) globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

* Help to minimize the risks and spot opportunities for growth.
* Responding to requests from Self-Service customers
* Active involvement in improvements around Self-Service (process/customers) with a help from more experienced colleagues
* Work closely with internal teams to drive continuous improvement in lead quality and conversion rates (both from Marketing to SS and from SS to Sales)
* Analyzing data from SS customers, using it to distinguish potential out of SS customers and preparing those leads for the Sales department.

Requirements

* Proficiency in English is required for this role
* Hybrid work model (3 days at the office)
* Proactive and willing to learn and growth in this position

(COMPANY NAME) employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why (COMPANY NAME) is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity