Requisition ID: 2xxxx0
Work Area: Finance
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Limited Part Time
(COMPANY NAME) started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
(COMPANY NAME) values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.
(COMPANY NAME)'s Global Finance Shared Services organization (GFSS) is a business unit with 1,200+ employees delivering end-to-end finance operations from a set of vibrant and multicultural locations around the globe: Buenos Aires, Dublin, Manila, and Prague.
At GFSS, you will find exciting career opportunities, a diverse work environment providing opportunities to grow, many learning & development opportunities and an international business network you can learn and grow from.
As a member of O2I (Order to Invoice) Education team you will provide support to (COMPANY NAME) Training centers in the respective region and to (COMPANY NAME) customers interested in trainings for (COMPANY NAME) products. You will develop extensive knowledge of training management system and in billing of education services as well as you will closely collaborate and build a strong relationship with our internal and external customers.
Day-to-day tasks include:
* System administration of trainings for the whole portfolio of (COMPANY NAME) products
* Registration of customers to the trainings
* 1st level support and complaint management via hotline and ticketing system
* Issuing invoices/credit notes
* Preparation of period close, monthly reporting
Common day in the department:
While having my morning cup of coffee, I review both my personal email inbox and the generic inbox of the country I support and log to hotline.
I respond to customer queries and book delegates to trainings based on the orders we received. When it comes, usually few times per day, I pick up a hotline call and provide information about prices, schedules or location of (COMPANY NAME) courses to the caller. Lunch break is a good opportunity to go out with my colleagues and have a chat about everything. In the afternoon, I need to join a meeting with my teammates where we align on process improvements or we discuss adoption of new processes. I also spent some time on working for a project or on testing of new system enhancements.
Towards the end of the day I ensure I did not miss any urgent booking or request from customers or from my colleagues in the (COMPANY NAME) training center and check the daily task distribution for the next day.
No previous accounting or financial experience is required as full training will be provided. We are looking for candidates who deliver quality work and want to improve their skills and efficiency in (COMPANY NAME) systems.
If you are customer-focused and are looking for a finance and customer support career in an international environment, then we want to hear from you.
This role is based in the ultra-modern Metronom office building directly above the Nove Butovice metro station. The location includes (COMPANY NAME)'s vision for the perfect work-life balance by providing uniquely decorated relaxation rooms, fitness studio, parents' and kids' room, and many more exciting features.
WHAT YOU GET FROM US
Success is what you make it. At (COMPANY NAME), we help you make it your own. A career at (COMPANY NAME) can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now.
(COMPANY NAME)'S DIVERSITY COMMITMENT
To harness the power of innovation, (COMPANY NAME) invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
(COMPANY NAME) is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Cxxxxxx.email@example.com or Cxxxxxx.firstname.lastname@example.org, APJ: Cxxxxxx.email@example.com, EMEA: Cxxxxxx@xxx.xxm).
Successful candidates might be required to undergo a background verification with an external vendor.
Job Segment: ERP, (COMPANY NAME), Testing, Education, Technology, Customer Service