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Customer Support Agent (Japanese Speaking)

The Coingaming Group
Estonia  Tallinn, Estonia
Customer Service, Japanese, English

Job Description:

The pioneers of the crypto gaming universe, the Coingaming Group was founded in 2014 and operates the world’s leading Bitcoin-focused iGaming brands, including Bitcasino.io and Sportsbet.io. We pride ourselves on keeping our customers firmly at the centre of our universe and everyone involved in our operation works by our mantra of fun, fast and fair. The Coingaming Group is not your average corporate company. If you're curious, creative and have a flair for innovation then get in touch, we're waiting for you! 

You'll be an essential member of the Support Team, providing an unbeatable experience for our clients. You'll provide a service that exceeds our customer expectations, take ownership and ensure queries and issues are resolved on the first contact. The business is expanding rapidly, so you'll be used to working in a fast-paced environment which is constantly evolving and innovating, putting our customers at the heart of everything we do.

Your tasks will include:

- Answering queries via chat and email
- Investigating, escalating and resolving customer cases
- Working closely with internal and external teams

Candidate Requirements:

- Fluent in written and verbal Japanese and English
- Excellent communication skills 
- Strong multitasking skills
- Tech savvy - highly skilled with computer and new technologies

Beneficial Skills:

- Experience managing demanding customers
- A strong eye for detail
- Basic knowledge of cryptocurrencies 
- Basic knowledge of sports betting and casino games

We offer:

- A fun, fast and fair work place
- Competitive pay
- A work environment that welcomes your ideas and suggestions, 
  no matter if they're big or small
- The best work parties and events
- Monthly sports compensation
- Unique personal development opportunities within the company
- Flexible holiday structure and sick pay
- Multiple possibilities to attend trainings
- Comfortable offices with plenty of food, drink and good vibes
- Our fantastic Coingaming Japanese Team and Team Lead 

Feedback on Coingaming from existing employees (possibility to 
  make contact upon request!):

Coingamingに1年間勤務しています。 Coingamingで働く仲間は、気さくで、毎日とても楽しく働けます! 時には、励まし合ってお互いを高めあったり、時には、ふざけあったりと、毎日が笑顔になれる職場です。 何か新しいことに挑戦したい、もっと自分を切磋琢磨したい!という方は是非ご応募ください!エストニア で会いましょう!


私がコインゲーミングの一員になり1年と数ヶ月が経ちました。入社したきっかけは、個人でビットコインやイーサリアムなどを売買しており元々仮想通貨に興味があったからです。また、これを機会として次世代の金融システムに携わりたく思い入社を決意しました。 エストニアでの日常はとても快適で、広く綺麗なアパートの家賃は安く、物価も安価でとても楽しく生活できます。 社内には仕事仲間の日本人エージェントがいるため、困った時にはいつでも相談でき、とても安心できるのもコインゲーミングの魅力の一つだと思います。

Additional information:

This role involves working on weekends and some unsociable hours. The working pattern will be communicated during the interview.

Source: Company
Posted on: 30 Nov 2020
Industry: Information Technology
Job starts: As soon as possible
Languages: Japanese (native), English (fluent)
Study areas: Any
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