KYC & Customer Ops

Job Description:

Who are they?

(COMPANY NAME) offers an embedded finance platform. Via (COMPANY NAME)'s simple APIs, European companies can integrate banking services (accounts, cards, and IBANs) quickly and easily into their own product. The result is a super-smooth user experience.

Co-founded in 2019 with start-up Studio eFounders, (COMPANY NAME) received a 5MEUR Seed and a 16MEUR Series A from top European Venture Capital Funds such as Accel and Creandum. Dubbed a top "European fintech to watch in 2021" by Sifted, we are currently expanding across Europe, with plans to grow our staff from 70>120 in the coming year. We've just opened our offices in Berlin and Barcelona.

(COMPANY NAME) is a Mastercard principal member and a licensed financial institution, regulated by the ACPR.

Some figures:

70+ employees

40 positions open through the end of 2022

Available across 18 European countries

1BEUR+ in transactions since going live in January 2021 (+250% each passing month)

5 million euros raised in 2020 (Creandum and BPI France)

16 million euros raised in 2021 (Accel)

Job description

(COMPANY NAME) is looking for a KYC & Customer Ops to join its Operation team.

You will join a team of 6 people, reporting to Guillaume our Lead Ops.

As a KYC & Customer Ops you will handle sensitive operations related to (COMPANY NAME)'s customers and initiate legal processes.

As a KYC & Customer Ops at (COMPANY NAME), your day-to-day responsibilities will involve :

KYC:

Carrying out the onboarding of natural and legal persons (KYB-KYC)

Analyzing transactions using a scoring engine

Ensure confidentiality of investigations and exchanges

Ensure compliance with procedures, internal policies and legislation in force

Ensuring deadlines are met to satisfy the client, all analyst assignments must be completed in a timely and accurate manner, reporting problems and anomalies as they are identified

Participating in the updating of KYC/KYB operating procedures

Client relation:

Build and establish strong relationships with our clients - Be the main point of contact of our customers to answer their questions and requests

Respond to functional questions from customers, by questioning them - understanding their context and their needs

Improve our documentation (Help Center) by setting up any idea allowing a better client onboarding (articles, FAQ, etc.)

Effectively work cross-functionally across the organization (Product, Engineering, Compliance, Operations and Sales teams) to improve and imagine new processes

Preferred experience

Experience in Back Office, KYC or Customer Support ideally in a Fintech, Payment Provider, Bank, consulting firm, or another fast-paced work environment

Ideally you have a good understanding of the AML/CFT regulatory framework

You like to optimize internal processes to respond better and reactively to our customers

You are able to effectively communicate with internal and external stakeholders and you have excellent communication skills (explaining our product, process and business-related questions)

You have strong analytical skills and an eye for detail to quickly elaborate key findings and make decisions.

Organized, rigorous and autonomous

Strong interpersonal skills, excellent team player and fun to work with

Excellent working abilities in English (French is not required)

What we offer

This is one of the key moments to join (COMPANY NAME) in terms of growth

Our people matter! Diversity, inclusion and work-life balance are important at (COMPANY NAME)

We offer a competitive compensation package

Strong product and tech culture

Be challenged and make a direct impact

Innovate within a fast-learning and international environment

Awesome, ambitious, skilled colleagues

Partial-remote working policy

Daily Swile lunch vouchers

2 offsites / year with the whole (COMPANY NAME) team (workshops, team building and lots of fun)

Recruitment process

A 30-min video call with Amélie, our Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions

An interview with Thomas, our Head of Ops

A case study

An interview with Guillaume, our Lead Ops, and Stephie, our Chief Compliance Officer