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Russian speaking Customer Advisors (m/f/d) - WAH later from BERLIN

Concentrix Global Services GmbH
Germany  Berlin, Germany
Customer Service, Russian, English

Job Description:

Are you daily checking your profile in one of the largest social media platforms out there, and you love solving problems? Are you a multilingual globetrotter wishing to work and live in Berlin, one of the most international and multicultural cities in the world?

If your Russian is great enough to use as main working language, and your English is at level allowing you to follow a training in English, then we have got everything you need!

We are looking for talented and enthusiastic people interested in working for the largest social media platform worldwide as Russian speaking Customer Advisors (m/f/d) . To keep you safe in these strange times, initially you will work from home in Berlin, or elsewhere in Germany, but later relocation to Berlin is a must!

Your Benefits:

2200€ gross monthly salary
300€ gross Sign-On Bonus (one-time payment) – if hire date is May, June or July
Up to 2000€ relocation package (one-time payment, distance to Berlin minimum 150 km) 
40 € Cash Card
More time for your family, pet and hobbies - perfect for your Work-Life-Balance No transport costs or traffic jams on your way to the office (hey pretty environmentally-friendly)
We will provide computer, screen and headset
3 weeks paid training and ongoing coaching - all online

our Job is great:

You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in RUSSIAN
You are putting together solutions to support and expand your customer's self-serve advertising customer base
You are able to manage all different types of inquiries generated via inbound activities such as chat, email and social media messenger
You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer advertising experience

Candidate Requirements:

Your skills are amazing:

Willingness and ability to relocate to BERLIN
Online Advertising Experience is a big plus
Excellent written and verbal communication
Fluent, verbal and written in RUSSIAN (C2) and minimum B2 in English
Familiarity with online advertising products/vendors
Ability to multitask & work under pressure
Fast learner, diligent worker

Become part of our great multilingual customer service team for social media.

Source: Company
Posted on: 27 May 2021
Industry: Consulting
Job starts: As soon as possible
Compensation: 2500 Euro gross, up to 625 Euro gross performance
Languages: Russian (native), English (advanced)
Study areas: Any
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