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DE-Technical Specialist (m/f/d)

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 Germany
Culture/Humanities, English
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Job Description:

class="jd__row--main jd__summary--main" data-reactid="143">After customers purchase our products, you're the one who helps them get more out of their new (COMPANY NAME) technology. Your day in the (COMPANY NAME) Store is filled with a range of focused support and service tasks. Whether you're helping customers get started with the Mac or finding answers to their questions about other (COMPANY NAME) devices, you're ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with (COMPANY NAME) to the next level. Both full-time and part-time jobs are available.

Key Qualifications
Key Qualifications

* Ability to assess customers' support needs when they arrive, then provide solutions or refer them to other team members
* Flexibility to regularly rotate through different technical specialties and skill sets
* Ability to thrive on change as products evolve

Description
Description

As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with (COMPANY NAME). When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current (COMPANY NAME) technology to help with iPod, iPhone, and iPad devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping (COMPANY NAME) maintain strong relationships with customers, you are instrumental to our success.

Education & Experience
Education & Experience

Additional Requirements
Additional Requirements

* * You have excellent time management skills and can make decisions quickly.
* * You maintain composure and customer focus while troubleshooting and solving issues.
* * You reassure customers when delivering product diagnoses and potential solutions.
* * You'll need to be flexible with your schedule. Your work hours will be based on business needs

Source: Company website
Posted on: 19 Sep 2020
Languages: English
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