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Operations Lead Customer Service

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Potsdam, Germany
Customer Service, English, German
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Job Description:

-Your challenge:

Would you like to be part of an international team with great career opportunities?

Major elements of this role will be leading the whole operations of about 1.000+ people, creating and adapting a successful structure and organization, process improvement and the strategic development in our multinational hub for a global client.

* An exciting strategic position in a huge and even more growing and innovative sector

* Leading the operations with responsibility for productivity, quality and performance excellence

* Establishment and optimization of organizational structures

* Build and maintain excellent relationships with the client

* Manage the career growth and development of the leadership team

* Design and implementation of innovative process adjustments

* Financial responsibility for the operations

-Your profile:

* Several years of management and leadership experience in a similar position in a customer service environment

* Strong leadership skills essential

* Experience in dealing with international projects

* Very good German and English language skills

* Demonstrated ability to drive process improvements

* Strong sense of responsibility and excellent analytical skills

* Excellent interpersonal and organizational skills required

-About our company:

As Europe`s leading customer relationship management partner, Arvato CRM Solutions offers tailormade customer communication and digital service solutions for any requirement. On behalf of its clients, Arvato CRM Solutions currently maintains relationships with over 600 million consumers and business clients on five continents in over 35 languages, on all classic communication channels as well as on online and social media channels.

The international network of service centers includes around 43,000 employees at more than 100 locations. Businesses representing many different industries rely on our integrated solution portfolio and our longstanding expereince. Our customers range from telecommunication firms and healthcare companies to energy suppliers, banks, insurance companies, e-commerce retailers and airlines. Arvato CRM Solutions is part of the service provider Arvato -  a division of the international media Group (COMPANY NAME).
You are interested in working for a growth-oriented enterprise with all the advantages of an established international media company and you want to participate in shaping our business?

In exchange, we expect an informative application from you, including salary requirements and the earliest possible starting date. Please click on the link to apply online.

Arvato Direct Services Potsdam GmbH Betriebsstńtte Berlin

Wohlrabedamm 32 | 1xxx9 Berlin

Source: Company website
Posted on: 13 Mar 2018
Languages: English, German
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