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Customer Service Specialist - China

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Berlin, Germany
Customer Service, English, Chinese
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Job Description:

We are searching for a smart and well organised Customer Service Specialist with exceptional Chinese and English language skills and a passion for travel to join our fantastic team in Beijing.


Driven by our team of over 200 people from more than 40 different countries, (COMPANY NAME) is changing the way we travel across Europe. With (COMPANY NAME) you can compare and book trains, buses and flights to anywhere in Europe with one simple search, on mobile, app or desktop. By offering transparent pricing and easy booking, (COMPANY NAME) makes travel planning simple, flexible and personal.

With over 500 European transportation partners across 12 countries, (COMPANY NAME) is one of Europe's fastest growing travel companies backed by 10 million monthly users and the world's leading tech investors.

We are now looking for the next great addition to our team as a Customer Service Specialist.

Your Role:

Communicate between travelers, (COMPANY NAME) and, in certain cases, our transport providers
  Be the first point of contact for travelers across multiple channels (email, phone, social media) for any inquiries related to their travel plans (e.g. questions about payments and modifying bookings, handling requests and complaints)
  Deliver and maintain a high level of service and customer satisfaction
  Be proactively involved in creating and implementing new service processes and developing training manuals
  Manage communications with travelers on social media such as Weibo, Wechat.
  Your Profile:

You possess superior communication and problem solving skills
  Chinese native speaker. You speak English at a fluent level;
  You like taking ownership of cases and are passionate about helping customers
  You are well organised with a constant drive to optimise processes
  You are able to work under pressure and work towards set targets
  You are flexible in terms of working hours (late and weekend shifts)
  Previous experience in customer service or sales is considered a plus
  Our Offer:

Flat hierarchies and everyday opportunities to learn, grow and develop
  A diverse team of over 40 nationalities
  Competitive compensation and relocation support

Source: Company website
Posted on: 13 Feb 2018
Languages: English, Chinese
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