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Process Integration Manager Installed Base and Service Management (m/w/d)

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 Germany
Management, English, German
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Job Description:

Job Description

* Take responsibility: You are responsible for the design and implementation of business and IT processes in the area of installed base and service management. In this role you implement IT solutions based on SAP CRM Service / SAP S/4HANA for Customer Management applying agile implementation methods.
* Networked communication: The analysis and optimization of processes in cooperation with the respective business departments as well as the Second Level Support for the process area are part of your tasks.
* Think holistically: You frequently align with other process areas thereby ensuring consistent integrated process- and IT solutions.

Qualifications

* Personality: You convince with excellent communication skills and a confident behavior. In addition, you have a structured and goal oriented working style as well as strong analytical skills
* Experience: Many years of experience in design and implementation of IT solutions in the area of SAP CRM service. First experiences in (sub-) project management as well as technical knowledge - also in programming - are an advantage
* Knowledge: A deep understanding of installed base management, related processes in service management and the integrator business are required. Additionally, you bring along excellent skills in SAP CRM Service incl. middleware. Knowhow in SAP CPI and the integration to SAP FSM, SAP Asset Central or Digital Twin Solutions are beneficial. First experiences in the implementation of SAP S/4HANA for Customer Management are preferable.
* Languages: Fluent written and verbal English and German skills are a necessary prerequisite
* Willingness to travel up to 30%
* Education: Bachelor or Master Degree in Business Administration, Information Management, Business Engineering or equivalent. Alternatively you have a relevant apprenticeship as well as extensive specialist skills and qualified trainings

Additional Information

Need support during your application?
Katharina Tremöhlen (Human Resources)
+4x xx xxxx xxx8
Need further information about the job?
Bettina Recha (Functional Department)
+4x xx xxxx xxx4

Job Location

Source: Company website
Posted on: 25 Sep 2020
Languages: English, German
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