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Mid-Level Customer Support Specialist Aviation m/f/d

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 Cologne, Germany
Sales, English, German
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Job Description:

Mid-Level Customer Support Specialist Aviation m/f/d

Company:(COMPANY NAME) Deutschland Srvcs GmbH

Job ID:0xxxxxxxxx4

Date Posted:2xxx-xx-xx-x7:00

Location:DEU - Cologne, Germany

Job Description Summary:Presents and communicates specific aspects of products and services to airline customers and other constituencies. Conducts the research to develop product and service presentations. Creates generic product and service presentations. Compiles, interprets and generates reports on (COMPANY NAME) competitors products and services to support business decisions, sales strategies and training. Communicates external customer requirements to provide guidance in the development of new or improved products, services and features. Provides input on technical attributes of (COMPANY NAME) products and services. Participates in individual campaign activity.

(COMPANY NAME) is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Relocation:No relocation available

Export Control Requirement:Not an export control position

Safety Sensitive:This is not a safety sensitive position

Contingent Upon Award ProgramThis position is not contingent upon program award

Job Description Qualifications:
(COMPANY NAME) Germany is looking for a Mid-Level Customer Support Specialist Aviation (m/f/d) based in Cologne.

Presents and communicates specific aspects of products and services to airline customers and other constituencies. Conducts the research to develop product and service presentations. Creates generic product and service presentations. Compiles, interprets and generates reports on (COMPANY NAME) competitors products and services to support business decisions, sales strategies and training. Communicates external customer requirements to provide guidance in the development of new or improved products, services and features. Provides input on technical attributes of (COMPANY NAME) products and services. Participates in individual campaign activity.

Position Responsibilities:
* Communication with Enterprise Customers and Key Stakeholders within and outside The (COMPANY NAME) Company
* Communication of customer feedback towards internal development unit and therefore contribution in prioritization of development items
* Support of Sales and Marketing activities of any kind
* Creation of Sales and Marketing documents
* Customer support activities e.g. product demos, school onboarding, customer request support and event organization
* Presentation towards internal and external stakeholders
* Contribution to the Sales and Marketing portfolio within The (COMPANY NAME) Company
* Contribution in acquiring new customers and target groups, such as flight schools, authorities, flight training academies, aircraft maintenance organizations

Employer will not sponsor applicants for employment visa status.

Required Skills:
* Completed theoretical pilot training (either private pilot license (EASA or FAA), commercial pilot license (EASA or FAA) or airline transport pilot license (EASA or FAA)
* Experience in a customer support or customer management role
* Fluent German in spoken and written

Desired/Optional Skills:
* Experience in working with Agile Development
* Further aviation related licenses (Maintenance technician, flight instructor, flight dispatcher or others)
* Experience with Boeings Early Career products (platform/ content) as a student or flight instructor
* Previous work experience with Flight Schools
* Fluent English in spoken and written

Important information regarding this requisition: This requisition is for a locally hired position in Germany. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORIZATION TO WORK IMMEDIATELY IN GERMANY. (COMPANY NAME) WILL NOT ATTEMPT TO OBTAIN IMMIGRATION AND LABOUR SPONSORSHIP FOR ANY APPLICANTS. Benefits and pay are determined at the local level and are not part of (COMPANY NAME) U.S. based payroll.

Relocation:
This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Experience Level:Individual Contributor - 3

Job Type:Regular

Job Code:KASSI3 (K26)

Source: Company website
Posted on: 15 Oct 2020
Languages: English, German
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