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Junior Support Engineer - Financials

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Hungary  Budapest, Hungary
Engineering, English, German
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Job Description:

(COMPANY NAME) started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, and related services for database, analytics, intelligent technologies, and experience management, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our 100,000 employees and customers across borders and cultures. (https://wxx.xxxxxxx.xxx/xxxxx?x=xxxxxxxxxxw).

What is (COMPANY NAME) today? Our offices and labs located worldwide (COMPANY NAME) serves +440,000 customers in 180 countries (http://wxx.xxx.xxx/xxxxxxxxx-xx/xxxxxxxxt) and our products impact all industries.

We all work from different places dealing with different challenges and opportunities. But our goal is mutual. We build breakthroughs, together. We succeed together and create a better tomorrow because we believe that the difference between success and failure is a great team. We invite you to bring your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep shaping the way we enable future innovations (https://wxx.xxxxxxx.xxx/xxxxxxxxp)

Looking for an inclusive company to develop your carrier as far as you wish? (COMPANY NAME) is the place to be! Recognized as a 2021 Top Employer in 20 key markets, as a Best Place to Work in 4 countries according to Glassdoor, and as "Best Place to Work for LGBTQ Equality" in the first quarter of 2021. (https://nxxx.xxx.xxx/xxxx/xx/xxx-xxxxxxxxxx-xx-xxxxxxxx-xxxxxx/), we know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment!

The worldwide Product Support team of 3000 employees is committed to the success of our customers through outstanding technical support. We are not a Call Centre! We actively investigate customer issues by mastering diverse technologies and working intensively with the products we offer.

POSITION SUMMARY

The Support Team at the Support Center Hungary is critical to (COMPANY NAME)'s future success, and we are looking for candidates who strive to make the world run better. Support engineer who is driven by a desire to provide our customers with outstanding customer service. The primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of (COMPANY NAME) Products.

The engineer will need the ability to support complex environments that include a variety of operating systems, platforms, and databases.

EXPECTATIONS AND TASKS

* Enable customers to implement and operate their (COMPANY NAME) solutions efficiently by providing state-of-the-art support services

* Collaboration with fellow support colleagues and other internal organizations to provide superior customer service

* Taking ownership of technical issues, and working with our Development

* Creating internal/external content for our Knowledge Base

* Involvement in product testing and validation

* Root cause analysis of reported customer problem cases

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

* Degree in Information Technology/Computer Science/Finance areas or university study close to closure

* Knowledge in accounting is an advantage

* Excellent customer focus and communication skills

* Problem solving/analytical skills

* Ability to work in teams of multicultural nature

* Fast learner with IT affinity

* Spoken and written English language skills are required

* Spoken and written German language skills is an advantage

WORK EXPERIENCE (optional)

* Work experience in accounting is an advantage

* Knowledge in any (COMPANY NAME) FI product

* Experience in customer support or software development or IT

* Programming skills, knowledge in Object Oriented Programming (Java, C++, ABAP/4 etc) is an advantage

WHAT YOU GET FROM US

* We will help you embracing core values cherished in (COMPANY NAME) Product Support such as Trust, Empathy and Kindness, coming with transparency and "tell it like it is" behavior,

* We will help your integration into a highly collaborative, engaged, and efficient organization where all differences and mindsets are welcome,

* We will recognize hard work, commitment, and positive attitude as drivers to Success,

* We will create conditions for a "Good to Great" career and personal growing experience,

* We are one team! Successes and failures belong to all of us. feel free to develop your entrepreneurial mindset to become an active member of PS Transformation.

(COMPANY NAME)'S DIVERSITY COMMITMENT

To harness the power of innovation, (COMPANY NAME) invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

(COMPANY NAME) is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Cxxxxxx.xxxxxxxxxxxx@xxx.xxm or Cxxxxxx.xxxxxxxxxxxx@xxx.xxm, APJ: Cxxxxxx.xxx@xxx.xxm, EMEA: Cxxxxxx@xxx.xxm).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations:

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Source: Company website
Posted on: 14 Jan 2022
Industry: Information Technology
Languages: English, German
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