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Junior Customer Experience Executive (German Speaking)

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Hungary  Budapest, Hungary
Finance/Accounting, German, English

Job Description:

Job Description :
Job Title: Junior Customer Experience Executive (German Speaking)
Location: Budapest, Hungary
Contract Term: Permanent

About us

(COMPANY NAME) is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose - Celebrating life, every day, everywhere - has an important role in our company, for our people, our diversity, our brands, in how we perform and how we create shared value.

As the leading beverage alcohol company in every region of the world, we're proud to be the custodians of globally-recognised names such as Baileys, Guinness, Smirnoff, and Johnnie Walker. Join us and help secure the future success of some of the world's most iconic brands. In Global Business Services our teams help each and every (COMPANY NAME) colleague across 180 countries to do their best possible work. Striving to make things easier for the rest of our teams, their roles could involve anything from financial controllership to statutory compliance, general accounting or business intelligence and analytics. There's a wide range of roles and projects to get involved with, and the chance to be part of a truly global operation - we have 1,600 experts, working out of locations including Budapest, Bogota, Manila and Bengaluru. At (COMPANY NAME), we're united by our purpose of celebrating life, every day, everywhere. If you share our passion and want to make a positive impact across our business, there's a rewarding career here for you.

About the role

Purpose of the Role
Drive CASH, On Time In Full and TAG results by managing excellent business partnering with Customers as well as with In-Market Supply Chain, Sales, Commercial Finance Teams and 3PL.

Top Accountabilities
* Manage strong relationship with Customers, In-Market Sales, Supply Chain, Commercial Finance, 3PL and STC Process Execution Teams
* Effective customer dispute management
* Proactive out of stock management, involve Customer to the decision by offering alternatives
* Proactive cash collection
* Manage credit risk (monitor payment behaviour of customers and propose credit limit changes, make suggestions on order release)
* Manage phone orders and Customer initiated order amendments in SAP

About You

Experience required/Skills/Capabilities/Languages
* Fluent English and German language skills
* College or university Degree
* MS Office knowledge
* Willingness and ability to build great relationships with Customers
* Excellent customer service and customer care mind-set
* Excellent interpersonal and communication skills, assertiveness

Benefits of working here
* Unique Family Leave opportunity
* We work without border - you will work with people from all over the world
* You will deal with world class brand portfolio
* Wide variety of thematic events, afterwork activities organized by employee communities
* Product Allowance to purchase company products from the staff shop
* We won the Fittest Workplace Award, of course we have a Gym
* Urban legend is true, we do have a Rooftop Bar

Celebrating our inclusive and diverse culture is core to (COMPANY NAME)'s purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for (COMPANY NAME) to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.

Character Is Everything

Worker Type :Regular

Primary Location:Budapest

Additional Locations :

Job Posting Start Date : xxxx-xx-xx-x7:00

Source: Company website
Posted on: 24 Jun 2022
Industry: Food / Beverage / Tobacco
Languages: German, English
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