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Data Analyst, Trust and Safety Operations

Company not shown
Dublin, Ireland
Finance/Accounting, English
12
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Job Description:

Global Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions and on improving the health of our products by helping people understand how to use them. The Trust & Safety team within Global Operations strives to create a safe atmosphere for the (COMPANY NAME) and Instagram communities through outstanding support, education, and care for the various people around the world who use our platforms. We pride ourselves in helping prevent online and real-world harm by building fast, scalable support systems to address safety-related incidents on our products, and by influencing others to collaborate on cross-functional initiatives. If you like helping people, Community Operations is for you. (COMPANY NAME) is seeking a solutions-oriented, data-savvy self-starter with a passion for helping others, protecting our community and being the voice of our users. We value people who can strategically drive the team using macro-level insights, while still caring for micro-level cases affecting people around the globe. We're targeting an intellectually curious and creative individual who is comfortable operating in ambiguity - a strategic thinker with strong analytical and creative problem-solving skills. As a Data Analyst @(COMPANY NAME) Trust & Safety you will be directly responsible for ensuring that we effectively identify and remove disruptive content and users as quickly as possible and deeply understand issues that impact our communities globally.

DATA ANALYST, TRUST AND SAFETY OPERATIONS RESPONSIBILITIES

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Develop a deep understanding of safety issues and how they affect (COMPANY NAME), Instagram and our communities

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Apply your expertise in quantitative business analysis, technical knowledge, and presentation of data to identify trends and opportunities to improve the performance of our operations

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Develop and lead end-to-end project plans and ensure on-time delivery of critical initiatives

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Use data and visualization to tell a compelling story to convince internal and external stakeholders to take action

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Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material

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project management skills within an operations background would be desirable although not essential

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Develop, maintain and advocate for regular monitoring and reporting of Operations from Centralised tools that can be leveraged to provide actionable metrics and recommendations for action

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Partner closely with relevant Stakeholders to collect regular context to metric movements

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Identify and advocate for improvements in Centralised reporting and monitoring solutions that can be leveraged to monitoring the performance of our Operations.

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Partner with Engineering, Security, and Analytics to identify, influence, and execute our data advocacy and governance strategies to improve the performance of our Operations.

MINIMUM QUALIFICATIONS

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BA/BS in Computer Science, Statistics, Finance/Commerce, Physics, Applied Economics or similar technical field

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4 yrs + of work experience in an analytics, programming or online operations environment

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Experience with SQL, data analysis & visualization tools and/or programming languages such as Python or Java

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Analytical thinker who can break down problems using data and technology.

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Capacity to thrive when faced with ambiguous problems and capable of leading complex projects independently.

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Experience managing stakeholders with competing priorities in a dynamic and changing environment

PREFERRED QUALIFICATIONS

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Master's or other advanced degree in engineering or technical/scientific field of study or equivalent practical experience.

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Experience at a leading management consulting firm or corporate strategy team for a technology firm (software, internet and/or media industry).

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Online operations experience

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Familiarity with internet policy and regulatory environments.

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Experience with computer programming, scripting languages, market analysis, or strategic analysis

(COMPANY NAME)'s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at (COMPANY NAME) are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

(COMPANY NAME) is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at axxxxxxxxxxxxx-xxx@xx.xxx.

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Source: Company website
Posted on: 14 Feb 2020
Job duration: 0 months
Languages: English
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