Technical Support Team, Installation and Licensing (General Application)

Job Description:

Job Requisition ID #

21WD52723

NOTE: This is NOT an open position. Please submit your CV here for future consideration.

WHO IS (COMPANY NAME)?
With (COMPANY NAME) software, you have the power to Make Anything. The future of making is here, bringing with its radical changes in the way things are designed, made, and used. It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students, and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our goal is to expand opportunities for anyone to imagine, design, and make a better world.

WHO IS PRODUCT SUPPORT ORGANIZATION?
Global Product Support (GPS) is a dynamic team of product, industry, and workflow experts responsible for delivering services to our customers.

GPS is part of our Customer Success organization and our 2000+ person Worldwide Field Operations division

WHAT DO WE LOOK FOR?
We are hiring a Technical Support Specialists to join our friendly team of tech enthusiasts assisting customers to get the best out of their (COMPANY NAME) products.

Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Operating Systems? Do you feel confident in Windows system tasks (installs/uninstalls/system troubleshooting)? Have you got any experience with Cloud Solutions or Networks?

Using troubleshooting and communication skills, you will focus on solving issues our customers are encountering while using our software. You will properly analyze, document, and resolve issues, creating an outstanding customer experience and enhancing the team's knowledge. You will report to a Technical Support Manager and use good judgment, critical thinking and independent decision making when managing caseload.

To be successful in this role, you will act with a sense of urgency to resolve customers' problems, reflect a friendly and professional disposition during phone calls, chats and in writing, and provide follow up to communications ensure that your suggestions are understood and applied appropriately by the customer.

Native or Full Professional level of German or French would be considered as an advantage.

WHAT'S NEXT?
If you would like to be considered for future opportunities in Product Support Organization, please submit your CV here. Please keep in mind that this is not an open position - we highly recommend first browsing our open vacancies and submitting your application here only if you cannot find a currently open position that matches your skills. We will contact you if and when a position in Product Support Organization opens that is a match with your skills and experience.

Are you an existing contractor or consultant with (COMPANY NAME)? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact (COMPANY NAME) Careers.

At (COMPANY NAME), we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. (COMPANY NAME) is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with (COMPANY NAME)? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact (COMPANY NAME) Careers